Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Microsoft Lync 2013 - lost the ability to save a conversation

Posted on 2014-09-29
2
Medium Priority
?
6,791 Views
Last Modified: 2014-09-30
My employer recently upgraded everyone’s Microsoft Office from the 2010-version to the 2013-version. Now, in MS Lync, I no longer see the menu-option to save a conversation into the Conversation History in Outlook. In the Options screen, I do see the check-box for “Save IM conversations in my email Conversation History folder”, but I’m guessing that saves ALL conversations. I used to be able to selectively save only certain conversations, but that menu-option is nowhere to be found in Lync 2013 (15.0.4649.1000).

What am I missing?

Thanks in advance!
DaveSlash
0
Comment
Question by:Dave Ford
2 Comments
 
LVL 12

Accepted Solution

by:
Jeff_Schertz earned 2000 total points
ID: 40351954
Is the 'Save IM Conversations in my email Conversation History folder" setting in your Lync Option disabled and grayed-out?  If so then your Lync administrator has disabled that feature in your environment and thus the 'Alt+S' and 'Crtl+S' options to manually save the IM conversation to Outlook are also disabled.
0
 
LVL 18

Author Comment

by:Dave Ford
ID: 40352240
Yes. That does appear to be the case.

Thanks, Jeff!
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an article on how to answer questions, earn points and become an expert.
Social messanging services like WhatsApp and Facebook can help businesses in ways that many owners don't even imagine, giving new opportunities to connect with customers. Discover some of the most innovative things they can do for your company.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question