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Microsoft Lync 2013 - lost the ability to save a conversation

Posted on 2014-09-29
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Last Modified: 2014-09-30
My employer recently upgraded everyone’s Microsoft Office from the 2010-version to the 2013-version. Now, in MS Lync, I no longer see the menu-option to save a conversation into the Conversation History in Outlook. In the Options screen, I do see the check-box for “Save IM conversations in my email Conversation History folder”, but I’m guessing that saves ALL conversations. I used to be able to selectively save only certain conversations, but that menu-option is nowhere to be found in Lync 2013 (15.0.4649.1000).

What am I missing?

Thanks in advance!
DaveSlash
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Question by:Dave Ford
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Jeff_Schertz earned 500 total points
ID: 40351954
Is the 'Save IM Conversations in my email Conversation History folder" setting in your Lync Option disabled and grayed-out?  If so then your Lync administrator has disabled that feature in your environment and thus the 'Alt+S' and 'Crtl+S' options to manually save the IM conversation to Outlook are also disabled.
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by:Dave Ford
ID: 40352240
Yes. That does appear to be the case.

Thanks, Jeff!
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