Solved

Microsoft Lync 2013 - lost the ability to save a conversation

Posted on 2014-09-29
2
4,990 Views
Last Modified: 2014-09-30
My employer recently upgraded everyone’s Microsoft Office from the 2010-version to the 2013-version. Now, in MS Lync, I no longer see the menu-option to save a conversation into the Conversation History in Outlook. In the Options screen, I do see the check-box for “Save IM conversations in my email Conversation History folder”, but I’m guessing that saves ALL conversations. I used to be able to selectively save only certain conversations, but that menu-option is nowhere to be found in Lync 2013 (15.0.4649.1000).

What am I missing?

Thanks in advance!
DaveSlash
0
Comment
Question by:daveslash
2 Comments
 
LVL 12

Accepted Solution

by:
Jeff_Schertz earned 500 total points
Comment Utility
Is the 'Save IM Conversations in my email Conversation History folder" setting in your Lync Option disabled and grayed-out?  If so then your Lync administrator has disabled that feature in your environment and thus the 'Alt+S' and 'Crtl+S' options to manually save the IM conversation to Outlook are also disabled.
0
 
LVL 18

Author Comment

by:daveslash
Comment Utility
Yes. That does appear to be the case.

Thanks, Jeff!
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
Outlook Free & Paid Tools
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

5 Experts available now in Live!

Get 1:1 Help Now