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Exchange 2010 Out Of Office is sending for every message from each user

Posted on 2014-09-29
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Last Modified: 2014-10-14
One of our users just came by and said she is getting an Out Of Office (OOO) message for every message she sends her boss, who is out of the office for a couple of weeks. The user swears it used to be the case that she would only get the OOO message ONCE. In Outlook 2010 on my computer, looking in File > Automatic Replies I see that just above the tabs for "Inside My Organization" and "Outside My Organization" it says "Automatically reply once for each sender with the following messages:" From this I infer that the user is correct in saying she should get the OOO message from her boss only once. Our Exchange server is v2010. If I log in to OWA I see the same verbage.

I have not used OOO for a very long time but it is my recollection that in the past it did only send the OOO message once for each sender, or maybe once a day, but the user is seeing the OOO message for each of several messages she sent to her boss today.
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Question by:donander
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4 Comments
 
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Expert Comment

by:ambatihp
ID: 40351528
If the user is using Apple iphone, then just delete that account on that phone and re-add
Looks totally unrelated, but give it a try !
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Expert Comment

by:SreRaj
ID: 40351551
Hi,

Please check if the user has setup any rules in mailbox for sending OOF messages. If mailbox rules are set then sender will get OOF for each message they sent. This is not a good practice as it may create mail loops.
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Accepted Solution

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donander earned 0 total points
ID: 40352158
I also emailed one of our Exchange administrators. He says it is one OOO message per day per sender and the user only has one OOO message in her inbox from her boss for each day so the user is wrong about having more than one.

Sorry for wasting your time. I would like to request attention to have question deleted. Ok?
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Author Closing Comment

by:donander
ID: 40379428
Our Exchage admin looked at the mailboxes and said there is only one OOO message per day so the user's claim of several is wrong.
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