?
Solved

Ricoh C400 Scan to Email Office 365

Posted on 2014-09-30
2
Medium Priority
?
862 Views
Last Modified: 2014-10-23
Hi ive got two Rioch scanners on my network and one works with Office 365 all ok but the other does not send emails.

I have allowed the IP address via the Office 365 portal and set the scanners up the same as far as I can see as they are slightly different but I just cant get it working.

Are there any additional settings on the C400sr that may be causing it to fail?

Or is there a way to get to any log files to see what its not connecting?

Thanks
0
Comment
Question by:RedDoorSupplies
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 18

Accepted Solution

by:
LesterClayton earned 2000 total points
ID: 40351874
I don't know the Ricoh Scanners well - but I have recently experienced an issue where scanners we had (Konica Minolta)  failed to submit mail to Office 365.  Our issue was that the firewall blocked the printers from accessing the internet.

Ensure that your Ricoh Printers have a default gateway, and that they can access the internet.

To troubleshoot this further, do a wireshark trace on the same port that the printer is connected to, and see what happens when it tries to send an e-mail.  You will be able to ascertain whether or not it successfully connects to Office 365, and furthermore, you can ascertain if it is just an authentication issue, or other.
0
 

Author Closing Comment

by:RedDoorSupplies
ID: 40399648
Issue related to the gateway and DNS IP on the copier
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As cyber crime continues to grow in both numbers and sophistication, a troubling trend of optimization has emerged over the last year.
In-place Upgrading Dirsync to Azure AD Connect
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
This is Part 3 in a 3-part series on Experts Exchange to discuss error handling in VBA code written for Excel. Part 1 of this series discussed basic error handling code using VBA. http://www.experts-exchange.com/videos/1478/Excel-Error-Handlin…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question