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Exchange 2013 and archive of shared mailboxes

Posted on 2014-09-30
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Last Modified: 2014-11-24
I have an Exchange 2013 server and a shared mailbox.  I have In-Place Archiving configured on the server.  I have enabled In-Place Archiving for the shared mailbox, but the users cannot see the shared mailbox's archive.  How can my users view the shared mailbox's archive?  Thanks for the help.

Chris
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Question by:Bosaloski
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Expert Comment

by:David Paris Vicente
ID: 40352409
Can you provide the Outlook Version?

Is  Outlook using Autodiscover?

Let us know
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Author Comment

by:Bosaloski
ID: 40352487
Outlook 2013 Standard 32-bit.

The answer is yes to your 2nd question.
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Expert Comment

by:David Paris Vicente
ID: 40352519
This Outlook 2013 standard is included in Microsoft Office Standard 2013?

If so, that is not supported for both types of license (Retail or Volume Licensing).

To best understand the licenses requirements I advise you to take a look here
Let us know if helped.

Regards
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Author Comment

by:Bosaloski
ID: 40352530
The Word and Excel on everyone's PC is VLK, but the Outlook VLK does not show (support) user archives.  There, the Outlook on everyone's PC is Outlook Standard.  Outlook Standard does support the ability for users to view their In-Place Archive.  That is not what I am asking.  I am asking about viewing a shared mailbox In-Place Archive.
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Expert Comment

by:David Paris Vicente
ID: 40352606
Sorry if I misunderstood you.

But I´m still a little confused, so lets narrow.

You have Outlook 2013 standard. Right?

Can the user´s see in Outlook the Archive folder (Not the shared mailboxes)?


Try this please:

In EMS
Start-ManagedFolderAssistant -identity <mailbox identity>

Open in new window


Go to the OWA and see if the shared mailbox appear.

Let me know
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Author Comment

by:Bosaloski
ID: 40352705
You are still not reading my whole message.  I will write it up again in more detail.  I have an Exchange 2013 server and the client PCs have Outlook 2013 Standard on them.  Each client has an In-Place Archive, which they can see.  My client used to have a Public Folder in Exchange 2010.  The Public Folder, which is a calendar, was imported into a Shared mailbox in the Exchange 2013 server.  All of the users can see the Shared mailbox and it's calendar.  I have set the In-Place Archive for the Shared mailbox to enable, so that calendar items can be archived off of the main calendar.  My original question was how do I get my users to be able to view the calendar items that have been archived from the Shared mailbox?  The users do not see an archive file for the Shared mailbox.
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Expert Comment

by:David Paris Vicente
ID: 40353772
Hi Bosaloski,

Thank you for the clarification.

Answering to your question, for in-place archiving access with Outlook the user must have full permissions for the shared mailbox and you need to have Enterprise CAL's, this because Archiving is a premium feature, if your clients and organization don´t meet this requirements unfortunately the Archiving folder will not appear in Outlook, this requirements are also needed for normal mailboxes.

The work around is to access to the mailbox with OWA and the user will also need to have full permissions for the shared mailbox. Because this shared mailbox is affected to a special user in AD, the user's will need to open the mailbox in the OWA.

To open the shared mailbox and gain access to the archive folder, Open OWA with the user that have full permissions for the shared mailbox -> On the top Right Corner click the dropdown arrow of the user and select open another mailbox-> search the shared folder and press enter.  

I hope it helps.

Regards
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Author Comment

by:Bosaloski
ID: 40372971
Everyone has access to the shared calendar in Outlook, so the CAL issue is ok.
Your solution about using OWA sounded like it would be a good solution, but when I follow your instructions I can see the In-Place Archive for the Mail, but there is no In-Place Archive for me to open when I switch to the Calendar tab.  Is there something else that I need to do?  Thanks for your help.
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Accepted Solution

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David Paris Vicente earned 500 total points
ID: 40376762
Did you checked the necessary permissions for your user to access  the archived calendar?
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Author Comment

by:Bosaloski
ID: 40462369
Thanks for the help.
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