Exchange 2013 and archive of shared mailboxes

I have an Exchange 2013 server and a shared mailbox.  I have In-Place Archiving configured on the server.  I have enabled In-Place Archiving for the shared mailbox, but the users cannot see the shared mailbox's archive.  How can my users view the shared mailbox's archive?  Thanks for the help.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Paris VicenteSystems and Comunications  Administrator Commented:
Can you provide the Outlook Version?

Is  Outlook using Autodiscover?

Let us know
BosaloskiAuthor Commented:
Outlook 2013 Standard 32-bit.

The answer is yes to your 2nd question.
David Paris VicenteSystems and Comunications  Administrator Commented:
This Outlook 2013 standard is included in Microsoft Office Standard 2013?

If so, that is not supported for both types of license (Retail or Volume Licensing).

To best understand the licenses requirements I advise you to take a look here
Let us know if helped.

Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

BosaloskiAuthor Commented:
The Word and Excel on everyone's PC is VLK, but the Outlook VLK does not show (support) user archives.  There, the Outlook on everyone's PC is Outlook Standard.  Outlook Standard does support the ability for users to view their In-Place Archive.  That is not what I am asking.  I am asking about viewing a shared mailbox In-Place Archive.
David Paris VicenteSystems and Comunications  Administrator Commented:
Sorry if I misunderstood you.

But I´m still a little confused, so lets narrow.

You have Outlook 2013 standard. Right?

Can the user´s see in Outlook the Archive folder (Not the shared mailboxes)?

Try this please:

Start-ManagedFolderAssistant -identity <mailbox identity>

Open in new window

Go to the OWA and see if the shared mailbox appear.

Let me know
BosaloskiAuthor Commented:
You are still not reading my whole message.  I will write it up again in more detail.  I have an Exchange 2013 server and the client PCs have Outlook 2013 Standard on them.  Each client has an In-Place Archive, which they can see.  My client used to have a Public Folder in Exchange 2010.  The Public Folder, which is a calendar, was imported into a Shared mailbox in the Exchange 2013 server.  All of the users can see the Shared mailbox and it's calendar.  I have set the In-Place Archive for the Shared mailbox to enable, so that calendar items can be archived off of the main calendar.  My original question was how do I get my users to be able to view the calendar items that have been archived from the Shared mailbox?  The users do not see an archive file for the Shared mailbox.
David Paris VicenteSystems and Comunications  Administrator Commented:
Hi Bosaloski,

Thank you for the clarification.

Answering to your question, for in-place archiving access with Outlook the user must have full permissions for the shared mailbox and you need to have Enterprise CAL's, this because Archiving is a premium feature, if your clients and organization don´t meet this requirements unfortunately the Archiving folder will not appear in Outlook, this requirements are also needed for normal mailboxes.

The work around is to access to the mailbox with OWA and the user will also need to have full permissions for the shared mailbox. Because this shared mailbox is affected to a special user in AD, the user's will need to open the mailbox in the OWA.

To open the shared mailbox and gain access to the archive folder, Open OWA with the user that have full permissions for the shared mailbox -> On the top Right Corner click the dropdown arrow of the user and select open another mailbox-> search the shared folder and press enter.  

I hope it helps.

BosaloskiAuthor Commented:
Everyone has access to the shared calendar in Outlook, so the CAL issue is ok.
Your solution about using OWA sounded like it would be a good solution, but when I follow your instructions I can see the In-Place Archive for the Mail, but there is no In-Place Archive for me to open when I switch to the Calendar tab.  Is there something else that I need to do?  Thanks for your help.
David Paris VicenteSystems and Comunications  Administrator Commented:
Did you checked the necessary permissions for your user to access  the archived calendar?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BosaloskiAuthor Commented:
Thanks for the help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.