Adobe XI standard gives an out of memory error

Posted on 2014-09-30
Medium Priority
Last Modified: 2014-10-24
I have a user that is getting various errors including a 'not enough memory' when she runs the Adobe PDF to create the PDF.

She is running the following;
Adobe XI Standard v11.0.09
Office 2013 Home & Business
Windows 7 Pro 64bit with 8GB of ram

She uses fairly large documents (150 plus pages). But even printing one single page in the middle of the document still gives us that error message.

I have removed the software and then reinstalled but that still did not fix the problem.

Any ideas of what is going on?
Question by:johnny181
  • 3
LVL 101

Accepted Solution

John Hurst earned 2000 total points
ID: 40352639
I use Acrobat 11 Standard with Office 2013 and I do not have any problems. My documents are large, but not as large as yours.

1. What happens with a document half the size (approximately)?

2. Try uninstalling Office AND Adobe, restart, install Adobe first, install Office second and test.

Author Comment

ID: 40352880
1. Same thing. If I pick a random page, sometimes it works but usually not

2. Reinstalling both of those products were done and still the problem continues
LVL 101

Expert Comment

by:John Hurst
ID: 40352954
Can you try:

1. This document on a different Windows User Profile (Account) on the problem computer.

2. This document on another computer altogether.
LVL 101

Expert Comment

by:John Hurst
ID: 40402267
@johnny181  - Thank you and I was happy to help you with this.

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