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  • Status: Solved
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Adobe XI standard gives an out of memory error

I have a user that is getting various errors including a 'not enough memory' when she runs the Adobe PDF to create the PDF.

She is running the following;
Adobe XI Standard v11.0.09
Office 2013 Home & Business
Windows 7 Pro 64bit with 8GB of ram

She uses fairly large documents (150 plus pages). But even printing one single page in the middle of the document still gives us that error message.

I have removed the software and then reinstalled but that still did not fix the problem.

Any ideas of what is going on?
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johnny181
Asked:
johnny181
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
I use Acrobat 11 Standard with Office 2013 and I do not have any problems. My documents are large, but not as large as yours.

1. What happens with a document half the size (approximately)?

2. Try uninstalling Office AND Adobe, restart, install Adobe first, install Office second and test.
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johnny181Author Commented:
1. Same thing. If I pick a random page, sometimes it works but usually not

2. Reinstalling both of those products were done and still the problem continues
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John HurstBusiness Consultant (Owner)Commented:
Can you try:

1. This document on a different Windows User Profile (Account) on the problem computer.

2. This document on another computer altogether.
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John HurstBusiness Consultant (Owner)Commented:
@johnny181  - Thank you and I was happy to help you with this.
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