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IIS Admin Service - Error 38

Posted on 2014-09-30
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Last Modified: 2014-10-05
We have a pair of computers (supplied by the installers of the software) which deliver content to TV's in our facility.  It has been working for 5 years. The Software (Axis TV by Visix) was updated two years ago.  As of two days ago we could no longer the content being displayed. To edit the content you have to either open the desktop software on the XP "Server" or use a web GUI. Both of these require the use of IIS. The program uses SQL 2005 in its operation.

The IIS Admin service is off and when I try to start the service it gives the error:

Could not start the IIS Admin service on Local Computer.
Error 38: Reached the end of the file.

Now the version of the software is no longer supported by the company and we will be updating to a newer version of their software or another brand but in the meantime it would be nice to bypass this error and continue editing content.

I did some research and saw a few suggestions about restoring the database from a backup. I found no backups on the computer.
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Question by:Sean Meyer
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pcelba earned 500 total points
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I suppose your IIS uses Database manager (http://www.iis.net/learn/extensions/database-manager/use-the-database-manager) and it has problems to access the SQL Server.

You should review SQL Server log and attempt to fix the possibly corrupted database. More info:  http://support2.microsoft.com/kb/313702

The easiest way is to restore the database from a backup tape (or other backup device). The log should tell what database is corrupted.

If you have no experience with this task then it will really be better to ask the software vendor for help.
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by:Sean Meyer
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No backup exists. Upgrading software and support agreement and letting the software vendor recover.
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