Solved

MS Office not starintg (Word, Excel 2010)

Posted on 2014-09-30
5
233 Views
Last Modified: 2016-11-23
One of our client's PCs running Win 7.
MS Office 2010.
Dell PC, all Installed in 2011.

Word & Excel won't start.  

Errors:

"There was a problem sending the command to the program"
"Microsoft Word has stopped Working"

Tried all suggestions in http://support.microsoft.com/kb/921541

Cannot "uninstall" or "change" program from control panel
Really weird error "The language of this installation package is not supported by your system"

No malware. In all other respects system is fine.
0
Comment
Question by:gerlis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 37

Accepted Solution

by:
Neil Russell earned 500 total points
ID: 40353188
Have you tried the Office uninstall "FixIT"?
http://support2.microsoft.com/kb/290301
0
 
LVL 1

Author Comment

by:gerlis
ID: 40353388
Aha! Good timing!

I was trying this whilst waiting for an EE response. It seemed to do the trick but having now re-installed MS Office, it is misbehaving after opening up initially OK, but won't let me activate it then it simply says "Word has stopped working" etc and closes. :-(
0
 
LVL 1

Author Comment

by:gerlis
ID: 40353455
I've now discovered I may have been using the wron installtion DVD.

Currently uninstalling versin and will then re-install from (hopefully) correct DVD.
0
 
LVL 1

Author Comment

by:gerlis
ID: 40353573
Still rather strange, it wouldn't accept licence abnd had real problems uninstalling propley. Tryied the fixit again.

However this client has vol licence for MS Office 2013 and I installed that. Worked fine.
0
 
LVL 1

Author Closing Comment

by:gerlis
ID: 40359168
Although the solution didn;t quite fix my problem, it was a step in the right direction
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This article will show you how to use shortcut menus in the Access run-time environment.
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question