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Office 365 mailbox migration

Posted on 2014-09-30
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Last Modified: 2014-10-16
How would I go about giving a new user created in Office 365, the mailbox of an old user that left the company? In a in-house Exchage server you create the new user and attach the old mailbox. I'm not sure how to do that in Office 365.

Thank you
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Question by:Alan Dala
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10 Comments
 
LVL 41

Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 300 total points
ID: 40353907
In theory, not possible with Office 365. In practice, you can abuse the dirsync feature to achieve this. Here are the steps, use at your own risk:

1) Remove the account associated with the mailbox in your AD
2) Wait for (or force) dirsync to reflect the changes - the resulting user will be moved to the Recycle bin in WAAD
3) Recover the user in WAAD, DO NOT recover him in your local AD. This will provision the user object as disconnector in the metaverse
4) Force dirsync few times to make sure the recovered object will not be removed again (happens occasionally)
5) Use either the soft matching or the hard matching methods to link the recovered object to another object in your AD. If you are going with soft match, clear the ImmutableID first

If I get some free time today, I will put up a blog post with more detailed information on this.
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Author Comment

by:Alan Dala
ID: 40354933
What would be an easier and less dangerous way to do that? Should I just create a PST file and migrate it into the new account?

Thanks!
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LVL 41

Assisted Solution

by:Vasil Michev (MVP)
Vasil Michev (MVP) earned 300 total points
ID: 40355044
Yup, this is a pretty safe option. Might be a bit slow however, so instead you can use the Search-Mailbox cmdlet to copy all the content to a new mailbox 'server-side':

http://technet.microsoft.com/en-us/library/dd298173(v=exchg.150).aspx
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LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 200 total points
ID: 40355999
If you wanted to keep the mailboxes separate, you could grant the new user FULL ACCESS rights over the old mailbox.
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Author Comment

by:Alan Dala
ID: 40356021
Thank you Gareth,

This might be the way to go if I had an extra Office 365 license. In order to create a new account in Office 365, we need to delete the old user...I don't think there is a way in Office 365 to access the mailbox of a deleted user...
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40356028
If the old mailbox is under 5GB you could convert it to a Shared Mailbox, which doesn't consume a license. Licenses follow the number of users, not the number of mailboxes.

Because that is what it is basically becoming - a non-user mailbox.
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Author Comment

by:Alan Dala
ID: 40356198
Hi,

I did that but when I tried to remove the license, it gives me this warning about losing all the data which defeats the purpose of all this. If I change the mailbox into a 'Shared' one, I don't have the option to remove the license anymore, yet the license is not freed. Any help would be appreciated.

Thank you
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LVL 31

Assisted Solution

by:Gareth Gudger
Gareth Gudger earned 200 total points
ID: 40356217
Found this thread. The Microsoft employee says you can uncheck this license. But they do recommend backing up the mailbox prior to trying this. You could export it mail to a PST first as a precaution.
http://community.office365.com/en-us/f/148/t/236577.aspx
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LVL 41

Accepted Solution

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Vasil Michev (MVP) earned 300 total points
ID: 40356337
Yup, if you convert it to shared and keep the size under 10GB, you will not need a license. You can also look at the inactive mailboxes functionality (if you need to keep old content for legal reasons): http://blogs.technet.com/b/exchange/archive/2013/03/21/preserve-mailbox-data-for-ediscovery-using-inactive-mailboxes-in-exchange-online.aspx
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40356676
Ah. I forgot they raised the Shared Mailbox from 5 to 10GB.
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