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Slow, slow system

Posted on 2014-09-30
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Last Modified: 2014-11-04
Hi all,
I have a client with a Vostro laptop.  I5 CPU, 4 GB RAM, Win 7 Pro x64, huge drive with lots of space.  This thing is crawling.  it's an easy 3 minutes to the desktop from power on.  
I have:
Run AV scan (Trend Micro, nothing found)
Updated and ran Malwarebytes (nothing found)
Spybot 2 (nothing found)
CCleaner dumped 10GB garbage and not much from the registry.
msconfig, I shut off everything except the AV and her wireless stuff.
I ran autoruns and didn't see anything suspect there.
I took a look at her programs in Control Panel and there wasn't anything I'd call suspect.
This thing still crawls.  Her oldest Restore Point is 2 weeks ago and she claims that the slowness has been around quite a bit longer than that.  Quickbooks 2014 takes 4+ minutes to open.
What am I missing?  Short of flattening it and starting over fresh (I don't believe that is an option) any ideas?
Thanks
Jim
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Question by:jwhite273
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12 Comments
 
LVL 22

Expert Comment

by:Larry Struckmeyer MVP
ID: 40353807
Try this:  start - in the box:  msconfig.  On the startup tab stop all items.  On the services tab, tick the box to hide all MS services, then stop all non MS services.  Reboot and let us know the result.

Verify the DNS settings found by typing ipconfig /all from a cmd (dos) prompt can be reached by typing ping (IP address of DNS servers).  If they cannot be reached, remove them from the settings.

Download, install and run a trial of a commercial defragger.  or just use windows defrag.

Open C: \temp.  Delete everything in that folder.  Same for C:\windows\temp.

Verify only a small amount is given over to cached internet files.

In the users profile, make sure all files are visible and delete any under IE temp files or any temp files.
0
 
LVL 10

Expert Comment

by:10023
ID: 40353816
Hi,
Did you try safe mode...f8 or f5 on bootup...//see how it behaves there with minimum drivers
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LVL 10

Expert Comment

by:10023
ID: 40353819
Another thought...control alt delete into task manager...check the processes tab and see if you can determine which culprit it taking up all your cpu time...
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Author Comment

by:jwhite273
ID: 40353827
Hi all.  It's always the little things you forget.  Thanks all for the refresher.  I'll see her on Thursday and let you all know.
jwhite
0
 
LVL 11

Expert Comment

by:Ganesh Kumar A
ID: 40353905
Truly speaking i had bad experienced with Dell Vostro with similar configuration. Few dell laptops models performance wise not that great when compared with basic model Acer laptops and also with few server models.

I tried replacing RAM and HDD which improvised the performance to better. But when compared with Dell inspiron or Acer Aspire series Dell Vostro lacks performance benchmark.

Later then i sold that laptop and bought Lenovo G 550 series which was better than Dell..
0
 
LVL 92

Expert Comment

by:nobus
ID: 40354006
3 minutes to start is not really slow.
if you want it faster - buy an SSD for OS and programs; you can use paragon's tool for migration of the OS:

http://www.paragon-software.com/nl/home/migrate-OS-to-SSD/

**when you use msconfig, in startup tab, click disable all for testing; this will show if the startup software is your problem or not
0
 

Author Comment

by:jwhite273
ID: 40359889
OK, here's what I've done today:
Processes shows System Idle Process  using 89%, everything else is under 1%
Checked all temp folders, emptied those that had anything n them.
Did safe mode.  Removed video drivers.  Rebooted to real mode, still slow.
Tried msconfig to shut off services and it ground to a stop (stopped responding).
cmd ipconfig /all didn't show any DNS, but the DHCP was what would be expected (192.168.1.1)
Did ipconfig /flushdns just for giggles.

Thanks,
Jim
0
 
LVL 92

Expert Comment

by:nobus
ID: 40359908
seems to be a corrupted OS
try running sfc, or a repair install :
http://www.sevenforums.com/tutorials/3413-repair-install.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC
0
 

Author Comment

by:jwhite273
ID: 40372082
I'm keeping this alive as I have not heard back from my client.  I'll chase her a bit more and see what's up.
Thanks for the patience.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40372321
no problem here
0
 

Accepted Solution

by:
jwhite273 earned 0 total points
ID: 40414241
Client has not responded for a while now.  I'm going to bury this ticket and get it closed.
0
 

Author Closing Comment

by:jwhite273
ID: 40421147
Client has been non-responsive.  Close ticket with no solution.
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