Internet Explorer 10 won't install

I did a reset in Internet Explorer because it was freezing. That defaulted it to IE8 which throws Office 365 into Office Web App lite. Windows 10 & 11 will not install. I have removed .Net 4.5, reset IE again, checked for a KB update known to cause this problem, but it wasn't installed, ran SFC & performed a Windows Upgrade installation with a newer version of Windows 7 Pro. I've exhausted the Microsoft troubleshooting recommendations. What else can be done?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
IE 9, 10 and 11 all run well in Windows 7.

Try running System File Checker. Restart the computer, open an Admin command prompt and run SFC /SCANNOW. Allow to complete, run a second time and restart again.

Now run Windows Update and be sure all critical AND recommended updates have been completed. Restart if necessary and try installing IE again.

IE lives in Installed Updates in Windows Update. See if there is an IE update to uninstall before running Update again to install.
Albatross1953Author Commented:
I already ran SFC & there were no problems. I ran Windows Update & the only update available was the IE10 installation which fails.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update.

So then you may need to do a Windows 7 Repair Install. You need the Windows 7 DVD to this. Here is a Seven Forums Tutorial to assist you.

Another thing you might try first is to remove IE (Control Panel, Programs and Features, Windows Features and uncheck IE). Restart and then re-add it in the same place
Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

In Control Panel\All Control Panel Items\Programs and Features, when you click Turn Windows features on or off in the menu on the left side, what version[s] of Internet Explorer does it say are available?Control Panel - Programs and Features - Turn Windows features on or off
I wrote this some time ago.  Please forgive when a suggestion has already been mentioned by others.

Did you check in Services that Windows Update service and Remote Call Procedure service are on?

Reset Windows Update


Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit)) 

Run the Windows Update Readiness tool: for X64

Scan for viruses and other malware.

Run SFC /SCANNOW from a Command Prompt

Albatross1953 --
Run a System Restore to a date before the problem started.

Run a Repair Install.  A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
Albatross1953Author Commented:
I turned IE8 off, then it wouldn't turn back on. I ran System Restore, but since I had already run a Windows Update (Repair) Installation, the only restore dates were recent. It did turn IE8 back on though. I ran the fix-it tool & Windows Update started working again. When it got to IE10 the same thing occurred. I ran the other links but the Reinstall Windows Update encountered an unrecoverable error. I'm back where I started.
> When it got to IE10 the same thing occurred.
That's not very descriptive.  What, exactly, is "the same thing" ?

If you followed all the steps in jcimarron's post, please sanitize any personal info from the C:\Windows\Logs\CBS\CheckSUR.log that the Update Readiness Tool made (there probably isn't any personal info in it, but just in case...), then post its contents here.

There should also be an IE10 setup log file in C:\Windows\Logs\ - what does IT say?

JohnBusiness Consultant (Owner)Commented:
You need to do the Windows 7 Repair Install as described earlier here.

In fact, with all your difficulties with IE and the fact that it is deeply embedded in the operating system, you might be better off to back up the computer and reinstall Windows.
Albatross1953Author Commented:
"Same thing"  is that IE10 fails to install.  IE10 setup file says:
Start of IE10 NoReboot Servicing
        6.1.7601-2.1 BMHN-SALESMGR.WORKGROUP\BMHN-SALESMGR$  OS:AMD64  IENrUtil:amd64  IEversion:8.0.7601.17514  Date(UT):20141003-070101
        Command line: C:\Windows\TEMP\IE1E506.tmp\IE10-support\ienrcore.exe /memsec IESETUP_NRCTX_0444
________Parsing dynamic policy file: 'C:\Windows\TEMP\IE1E506.tmp\IE10-support\NrPolicy.txt'
________ WARNING ________ IESetup environment variable is predefined as 'C:\Windows\TEMP\IE1E506.tmp\IE10-support'
        IE version set to '8.0.7601.17514'
        IE bitness set to 'amd64'

        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\IeNrCore.exe" exit 1 > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'
        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\ieinfra.manifest" exit 1 > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'
        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\trustedinstaller.exe.manifest" exit 1 > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'
        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  echo Mumfile = "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'
Mumfile = "C:\Windows\TEMP\IE1E506.tmp\IE10-support\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum"
        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" exit 1 > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'
        executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\" exit 1 > C:\Windows\Logs\IESetup_20141003-070101_temp.log 2>&1'

false 05 2732 RMUnknownApp         "TeamViewer 9" - "C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe"
false 05 2796 RMUnknownApp         "TeamViewer 9" - "C:\Program Files (x86)\TeamViewer\Version9\tv_w32.exe"
false 03 2192 RMUnknownApp         "Java(TM) Update Scheduler" - "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
false 03 2824 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
true  02 1300 RmService            "Advanced Monitoring Agent" - "Advanced Monitoring Agent"
true  02 1456 RmService            "GFI LanGuard 11 Attendant Service" - "gfi_lanss11_attservice"
true  02 1972 RmService            "TeamViewer 9" - "TeamViewer9"
true  03 3016 RmService            "Managed Antivirus" - "SBAMSvc"
true  02 0264 RmService            "NVIDIA Update Service Daemon" - "nvUpdatusService"
true  02 3312 RmService            "Windows Media Player Network Sharing Service" - "WMPNetworkSvc"
        changing S_NONR to S_FALSE

End of IE10 NoReboot Servicing

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-10-03 07:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Seconds executed: 645
 No errors detected
Can you show us the IE10_main.log, too?  That should be located in the C:\Windows folder.

Are you trying to install from Windows Update?  If so, try the standalone installer instead.
Links to that are in step 4 of
You should also complete step 3 of that KB article.

Can we assume you've already run
from an elevated command prompt? (click Start orb, type in cmd.exe then hold down a Ctrl key plus a Shift key and hit Enter; answer Yes to the UAC prompt.)
People often skip that step because it can take literally hours for a complete CHKDSK repair run .
Albatross1953Author Commented:
There is no IE10_main.log. I did not run the  /r /x because there were no errors in chkdsk.
JohnBusiness Consultant (Owner)Commented:
So you need to go back to my post above:  Windows Repair Install or (preferably in this case in my view) Reinstall Windows.
Albatross1953Author Commented:
I did the Repair install (Upgrade Install). That's when this started. I can't do it again because I used the latest version & you have to use a later version in Windows 7 to do an Upgrade Install. It's running the chkdsk /r /x now. If that doesn't fix it I will do a clean install unless there's another choice.
Albatross1953Author Commented:
I ran all the tests & links. It still doesn't install IE 10. It just sits in the log off icon waiting to install but never completes when you shut it down. I'll get my hands on it Monday evening & do a clean install if there are no other options.
Have you tried installing IE9, and then IE10?
Albatross1953Author Commented:
No, IE 10 is in the Windows update & is partially installed. IE 9 was not offered.  I tried 10 & 11. I will try to find IE 9  before I do the clean install.
Referring to a Upgrade Install ( also known as Repair Install) you said  "I can't do it again because I used the latest version & you have to use a later version in Windows 7 to do an Upgrade Install"   ????

You use an installation disk containing the same version of Windows that you already have installed on the PC.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
>  I will try to find IE 9  before I do the clean install.
I gave a link to it in http:#a40362183
It might offer you IE11 instead, but you should be able to tell it, "no - I really do want IE9" and proceed to the download page for the Win7 x64 IE9 installer.
Albatross1953Author Commented:
IE 9 installed, but IE 10 still won't.
But when you click the 'start' orb and type in IE10_main.log that file isn't found, eh?
Albatross1953Author Commented:
The Repair/Upgrade Installation does work if you have the same version or newer, but that didn't fix it. I finally did a clean installation & IE 11 installed with the updates.
JohnBusiness Consultant (Owner)Commented:
@Albatross1953 - I suggested a clean install of Windows long before the post you accepted. Please be FAIR in accepting answers.
Albatross1953Author Commented:
John, my apologies. You should have received credit for your post. The clean install fixed it. It won't let me change it.
JohnBusiness Consultant (Owner)Commented:
Thank you for acknowledging. No problems or worries.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.