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Exchange 2003 mailbox issues

Posted on 2014-10-01
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Last Modified: 2014-10-07
Customer is running exchange 2003, they had a unrecoverable server failure, restored their system from an image backup to a VMware host. I had to clean the public datastore but the private looked clean. I did run a defrag on it anyway. Emails are working for some but not most employees. Initially the issue was they could send but not receive emails from outside the network but now it appears some cannot send internal emails, getting this message..."was rejected due to the current administrative policy by the destination server". I believe exporting the mailbox manually to pst and recreating the mailbox and reimporting the pst resolves the ability to receive outside emails issue. Exmerge and scanpst fail to work in every case, there are over 300 mailboxes.

I'm kinda stuck not sure where the issue lies with internal rejection, is it a spam filter, information store issue, etc...the logs look okay.
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Question by:BERITM
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Expert Comment

by:Gareth Gudger
ID: 40355412
Hey Bertim,

So, to not assume. Your private database mounted fine.

What happens if you reboot the server? Does mail previously stuck in the queue get delivered?

What is the error you see in the Queue?

Best regards,

Gareth
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Author Comment

by:BERITM
ID: 40355624
I have not rebooted it, the local queue only shows external emails intended for internal recipients, resolved that issue by rebuilding the affected mailboxes.

Internal queue states "message scheduled to retry categorization"

outbound queue:
Unable to bind to the destination server in DNS
and
The remote server did not respond to a connection attempt
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 40355845
Hey Bertim,

Try downloading and running the Exchange Best Practice Analyzer to see if it brings up any issues.
http://www.microsoft.com/en-us/download/details.aspx?id=22485

Sounds like to me that Exchange either can't contact DNS and/or as a result can't contact a Domain Controller/Global Catalog server.

From the Exchange server can you perform NSLOOKUP tests fine?

Can the Exchange server ping a DNS server. Or DC/GC by FQDN?

Check this article from Microsoft. Specifically the section titled "Verify that the global catalog server is available"
http://support.microsoft.com/kb/251746/en-us
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Accepted Solution

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BERITM earned 0 total points
ID: 40357784
It's an issue with the mail server and AD account/mailbox, since new mailboxes work properly. Exporting their mailbox and rebuilding them is only option. I'm able to get ExMerge working so at least I have this tool to make the process somewhat easier.
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Author Closing Comment

by:BERITM
ID: 40365508
No tools available to repair the server/AD corruption - only option is rebuild the mailboxes and restore the data.
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