Solved

Office 2013 crashing

Posted on 2014-10-01
6
552 Views
Last Modified: 2014-10-01
hi all,

I have a Win 7 PC with newly downloaded Office H&B 2013.

The Office has been uninstalled and reinstalled a couple of times during troubleshooting.

the PC has the following error for Word but will also not run other programs. The program will open but once I click on anything eg new doc or options it will crash.

Log Name:      Application
Source:        Application Error
Date:          10/1/2014 10:28:19 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheZENbox-PC
Description:
Faulting application name: WINWORD.EXE, version: 15.0.4641.1000, time stamp: 0x53c5c244
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0026d2b0
Faulting process id: 0x18ac
Faulting application start time: 0x01cfdd94ad3b8a3e
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: unknown
Report Id: f3bc956d-4987-11e4-849b-10604b803236
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-01T16:28:19.000000000Z" />
    <EventRecordID>26343</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TheZENbox-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>15.0.4641.1000</Data>
    <Data>53c5c244</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0026d2b0</Data>
    <Data>18ac</Data>
    <Data>01cfdd94ad3b8a3e</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE</Data>
    <Data>unknown</Data>
    <Data>f3bc956d-4987-11e4-849b-10604b803236</Data>
  </EventData>
</Event>

thanks
gareth
0
Comment
Question by:gareth629
6 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 40355050
Did you try a repair?
0
 

Author Comment

by:gareth629
ID: 40355078
I have, several time, but no joy.

thanks aadih
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 40355125
Try uninstalling Office using Microsoft FixIt from:

http://support2.microsoft.com/kb/2739501 >

And then reinstlling it.

If this doesn't work, you may have to uninstall Office manually (see the page above) and then reinstall it.
0
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
LVL 24

Expert Comment

by:aadih
ID: 40355132
Another thought: Can you go back to a time before installing Office?  If the problem is only a few days old, try doing a system restore. The preferred method is to boot up in safe mode with command prompt and typing rstrui.exe to restore.

It's worth a try.
0
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 40355420
0
 
LVL 2

Expert Comment

by:NxJNY
ID: 40355550
i agree check the add-ons also run office updates
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction Perhaps more familiar to developers who primarily use VBScript than to developers who tend to work only with Microsoft Office and Visual Basic for Applications (VBA), the Dictionary is a powerful and versatile class, and is useful …
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question