Solved

Office 2013 crashing

Posted on 2014-10-01
6
543 Views
Last Modified: 2014-10-01
hi all,

I have a Win 7 PC with newly downloaded Office H&B 2013.

The Office has been uninstalled and reinstalled a couple of times during troubleshooting.

the PC has the following error for Word but will also not run other programs. The program will open but once I click on anything eg new doc or options it will crash.

Log Name:      Application
Source:        Application Error
Date:          10/1/2014 10:28:19 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheZENbox-PC
Description:
Faulting application name: WINWORD.EXE, version: 15.0.4641.1000, time stamp: 0x53c5c244
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0026d2b0
Faulting process id: 0x18ac
Faulting application start time: 0x01cfdd94ad3b8a3e
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: unknown
Report Id: f3bc956d-4987-11e4-849b-10604b803236
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-01T16:28:19.000000000Z" />
    <EventRecordID>26343</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TheZENbox-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>15.0.4641.1000</Data>
    <Data>53c5c244</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0026d2b0</Data>
    <Data>18ac</Data>
    <Data>01cfdd94ad3b8a3e</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE</Data>
    <Data>unknown</Data>
    <Data>f3bc956d-4987-11e4-849b-10604b803236</Data>
  </EventData>
</Event>

thanks
gareth
0
Comment
Question by:gareth629
6 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 40355050
Did you try a repair?
0
 

Author Comment

by:gareth629
ID: 40355078
I have, several time, but no joy.

thanks aadih
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 40355125
Try uninstalling Office using Microsoft FixIt from:

< http://support2.microsoft.com/kb/2739501 >

And then reinstlling it.

If this doesn't work, you may have to uninstall Office manually (see the page above) and then reinstall it.
0
What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 24

Expert Comment

by:aadih
ID: 40355132
Another thought: Can you go back to a time before installing Office?  If the problem is only a few days old, try doing a system restore. The preferred method is to boot up in safe mode with command prompt and typing rstrui.exe to restore.

It's worth a try.
0
 
LVL 18

Expert Comment

by:hopeleonie
ID: 40355420
0
 
LVL 2

Expert Comment

by:NxJNY
ID: 40355550
i agree check the add-ons also run office updates
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
excel formula 6 26
Office 2012 Compatibility 3 35
Check version 13 61
Save Email Attachments using VBA Excel 3 48
How many times recently have you prepared a presentation or emailed a document to a client and you have found that they have older versions of MS Office and they can not open the file you have prepared.  Although most visitors to this site are exper…
Introduction It seems that at least a couple of times per month, I answer a question that requires automating Outlook from another Microsoft Office application, usually (although not always) to send one or more email messages.  For example: …
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now