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my homepage opens to bitable.com for both IE and Chrome regardless of my homepage settings

Posted on 2014-10-01
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Last Modified: 2014-10-08
Hi! I have a user whose browsers open to bitable.com regardless of what I have entered in the homepage settings. I have run virus scans and malwarebytes as well and no malicious results. I have made sure there are no unfamiliar programs installed as well. Does anyone know what I should do to get the homepage settings to work? I have no problems getting to other web pages either.
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Question by:mrosier
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40355090
Reset your browsers and check your registry for bitable.com
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Author Comment

by:mrosier
ID: 40355095
I did a browser reset already, but how do I go about searching the registry for bitable.com? Please forgive my ignorance as I rarely edit the registry manually.
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LVL 17

Expert Comment

by:Emmanuel Adebayo
ID: 40355097
Your system must have been infected by trojan. Scan your system to detect any trojan.
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Author Comment

by:mrosier
ID: 40355100
well I have run current and updated versions of Malwarebytes and SEP without any malicious items found already
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40355116
From run type regedit.exe and hit enter. When Registry Editor opens hit Ctrl + F, type bitable.com and hit enter. Wherever it finds it, examine everything around it, all keys and other strings. If they appear legit just change the bitable.com to your home page and hit F3 to keep searching. Also, try combofix from BleepingComputer.com.
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Author Comment

by:mrosier
ID: 40355166
Hi Gabriel,
I did find two instances of this in the registry:
1.) hkey_current_user<Software<Microsoft<Internet Explorer<Low Registry<DOMStorage and there was a key for it under there

2.)hkey_user<S-1-5-21-*random numbers*<(and then the path is the same from Software on)

Am I able to modify/delete them?
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40355308
Yes modify.
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Author Comment

by:mrosier
ID: 40355346
Ok I tried modifying them, but when I open IE or Chrome, a new registry key appears in those same sections for bitable.com and the browsers open to that page still. Should I try the combofix instead?
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40355672
Yes, you still have something there that keeps changing it back. Be careful with combo fix. I have seen it break some things in the past. Back up, back up, back up.
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Author Comment

by:mrosier
ID: 40355674
well short of the combofix, is there anything else I can try/check?
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40355684
That is one of the best.
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Author Comment

by:mrosier
ID: 40355690
ok gotcha, I will give this a try tomorrow and come back with the outcome. Thanks!
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Accepted Solution

by:
mrosier earned 0 total points
ID: 40359881
Ok, so what I ended up doing was trying a different profile before messing with the combofix. Now IE gave me a proper homepage. Chrome still gave me the bitable one. So I then uninstalled and reinstalled Chrome and that fixed the problem there. So what I did was just wipe out that user's profile, recreated it, and things were running normally on the browsers. I also went into safe mode with networking and ran Malwarebytes and SEP just to be certain and both came up clean. So that worked for me! However, I am not sure how to award points with this resolution.
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LVL 13

Expert Comment

by:Gabriel Clifton
ID: 40359903
Awarding points is purely your opinion. Whomever gave the the best answer to solve your problem gets the accepted solution, even if it is your own, and any helpers get assisted answer, but only ones that helped solved it. So if you figured it out on your own and everyone else was trivial the you get all the points.
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Author Comment

by:mrosier
ID: 40359907
Ok thanks Gabe, I appreciate the guidance!
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Author Closing Comment

by:mrosier
ID: 40367958
This really was the only solution as the other solutions didn't change the state of the machine at all though everyone's efforts were much appreciated
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Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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