Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 429
  • Last Modified:

Outlook 2007 is taking 3 hours to download email from internal Exchange 2013

My Outlook client says it is connected to the exchange server but it takes 3 hours to get an email. When I go to webmail owa it works instantly. I can also send messages within Outlook instantly. All other Outlook clients are downloading email fine. Also when I click send/receive it takes almost 30 minutes to complete but emails dont come in. I am on wireless and have no hard wired connection available.
0
JRome225
Asked:
JRome225
1 Solution
 
Thomas Zucker-ScharffSystems AnalystCommented:
Since you have exchange, the first step is to delete your email account on the local machine and reconfigure.  If this doesn't help delete MS Office and reinstall then reconfigure.  If neither works, try doing a system restore.
0
 
RizzleCommented:
I think this issue may relate to having "Cached Exchange mode" on, turn this off, restart outlook and then ask someone to send you an email and it should then work!

We have had this issue with a couple of people on Office 2010 and turning this "Cached exchange mode" off works.

Another thing which can be used to resolve this is turn off  "Cached Exchange mode" then copy the OST from your local profile to somewhere like my documents and then delete the OST from your profile and then turn on "Cached exchange mode" then it will re-download your mailbox to form an OST again.

I believe this issue may have been caused by a group of corrupt emails stored within the OST.
0
 
Gareth GudgerCommented:
Agree with Thomas. Deleting the profile and recreate it in Outlook is probably the fix.

It could also be a bad OST file. So before you delete the profile try deleting your OST (cache) file and let it repopulate all email.

Close Outlook and delete the file from here.
C:\Users\<username>\AppData\Local\Microsoft\Outlook\<name of file>.ost
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
RizzleCommented:
I've never resolved this issue by recreating the local mail profile or a reinstall of office.
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
We have resolved the issue by deleting the mail file in the email control panel.  But it may be as simple as turning the cache mode off as Roshan suggested.  We do this with all our mobile clients, and with anyone who seems to be having problems syncing outlook to the exchange server.
0
 
it_saigeDeveloperCommented:
Also make sure that Outlook 2007 is updated to at least SP3 with November 2012 Cumulative Update.

According to:

http://social.technet.microsoft.com/wiki/contents/articles/845.outlook-versions-supported-by-exchange-200720102013online.aspx

Which can be obtained from:

http://support.microsoft.com/kb/2687404

-saige-
0
 
hecgomrecCommented:
Outlook will always try to send and then receive emails.

Try to check your outbox and see if there is a big email pending there.  Sometimes emails have attachments bigger than the Administrator allows and it will take long time for the computer to send it over wireless and then after the failure it will look for new emails and from there the possible delay.

If you do have a big email there, take the email and delete it or move to draft folder.  Try a new send and receive action and check time response.

If you do not have anything there, I will suggest you to go C:\Users\<username>\AppData\Local\Microsoft\Outlook\outlook_file.ost and check if the file is close to 20GB.  This is 2007 ost file limit.  If the file is close to that you may have to either increase the size limit by modifying the registry or create an archive file by archiving let's say the last 2 years of emails there or by deleting quite a bunch of emails.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now