With LogMeIn Central's exorbitant price hike, we settled on ScreenConnect as a self-hosted pay-once solution for remote administering client computers. (The buy-in price for ScreenConnect is a little steep, but it includes LMI Rescue functionality that wasn't included in Central, so we'll be coming out ahead in less than two years despite buying the $4500 unlimited-session license.)
AutoTask is even more expensive than LogMeIn--I'd estimate that we're paying around $4K per year for AutoTask Pro with 6 techs. I'd much prefer to internalize that cost with a self-hosted pay-once solution--we've got plenty of bandwidth and computing power to support doing so. I figure some of you must use something other than AutoTask, so what have you found works well as an alternative?
We use the following components of AutoTask:
--CRM (client contact info, passwords, etc)
--Ticketing (creating trouble tickets and documenting their solutions)
--Recurring billing (monthly service contracts)
--QuickBooks connectivity (to export tickets and contracts for billing purposes)
Basically, we use the AutoTask Go! functionality--we don't take advantage of any of the Pro features. The only reason we subscribe to Pro is that Go! only supports up to 3 techs and we grew beyond that point a few years back. We've got 100+ clients that are being managed by AutoTask.