Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Can't See mail in Outlook

Posted on 2014-10-01
6
Medium Priority
?
362 Views
Last Modified: 2014-10-02
This is a strange issue but I will do my best to explain. We have a user that has full manage access via exchange to a mailbox.  The mailbox auto-maps to his outlook profile. He moved some mail from his primary mailbox to this functional mailbox that he has access to, an now he can't see those emails. It shows he has 14 unread messages but the folder is completely empty. I looked in OWA and mail showed, I exported the mailbox to a PST and it showed. I have tried everything I could think of:
1. Removed cache mode
2. Reset views
3. Ran multiple outlook /switches
4. Recreated Outlook Profile
5. Gave myself access to the mailbox and I can't see the mail either.
6. Created a new mailbox moved the mailbox from the pst to the new mailbox and the vanished again once removed from the .PST.

Is there any suggestions as to what this issue may be? The only thing I noticed is that the mail that is not showing has the mail-tip "Please treat this as Private" I see that because mail shows in OWA and .PST, and if figured that since .pst is offline it shows it, and maybe
OWA doesn't recognize the attribute for private. Now we can see all the mail in the functional mailbox other than the ones with that mail tip. Any suggestions.
Outlook 2010
Exchange 2010 SP2
0
Comment
Question by:timgreen7077
  • 3
  • 3
6 Comments
 
LVL 12

Accepted Solution

by:
Steven Wells earned 2000 total points
ID: 40355741
Does the person have View Private item for that mailbox? It needs to be assigned as well as full mailbox access.
0
 
LVL 12

Assisted Solution

by:Steven Wells
Steven Wells earned 2000 total points
ID: 40355749
Further to my last post. You need to login to the shared mailbox as that user and delegate the permission to allow delegates to view my private items in outlook. It can't be done via exchange
0
 

Author Comment

by:timgreen7077
ID: 40355875
Ok thanks for that advice. Does the below instructions reference your comments? I will have to try this tomorrow morning when I get back into the office.
 
To allow a delegate to see private items as well you can do the following;
 1.Open the Delegate permissions dialog; ■Outlook 2007 and previous;
Tools-> Options…-> tab Delegates
■Outlook 2010 and Outlook 2013
Select the Inbox of your Exchange account.
File-> section Info-> button Account Settings-> button Delegate Access

2.Double click or add the delegate that you also want see private items.
3.In the Delegate Permissions dialog for that person select the option;
Delegate can see my private items
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
LVL 12

Expert Comment

by:Steven Wells
ID: 40356034
Yes. Exactly.
0
 

Author Comment

by:timgreen7077
ID: 40356136
Thank you. I will check this in the morning and let you know and award points also if successful. Thanks alot, I hope this works. I have looked into this all day with no luck.
0
 

Author Comment

by:timgreen7077
ID: 40356823
I worked just the way you said. Thank you for your help, I spent and entire day trying to figure this out. I sincerely appreciate this.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

927 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question