Can't See mail in Outlook
Posted on 2014-10-01
This is a strange issue but I will do my best to explain. We have a user that has full manage access via exchange to a mailbox. The mailbox auto-maps to his outlook profile. He moved some mail from his primary mailbox to this functional mailbox that he has access to, an now he can't see those emails. It shows he has 14 unread messages but the folder is completely empty. I looked in OWA and mail showed, I exported the mailbox to a PST and it showed. I have tried everything I could think of:
1. Removed cache mode
2. Reset views
3. Ran multiple outlook /switches
4. Recreated Outlook Profile
5. Gave myself access to the mailbox and I can't see the mail either.
6. Created a new mailbox moved the mailbox from the pst to the new mailbox and the vanished again once removed from the .PST.
Is there any suggestions as to what this issue may be? The only thing I noticed is that the mail that is not showing has the mail-tip "Please treat this as Private" I see that because mail shows in OWA and .PST, and if figured that since .pst is offline it shows it, and maybe
OWA doesn't recognize the attribute for private. Now we can see all the mail in the functional mailbox other than the ones with that mail tip. Any suggestions.
Exchange 2010 SP2