Solved

Exchange  user domain name is locked in

Posted on 2014-10-01
2
125 Views
Last Modified: 2014-10-03
We have an Exchange 2010 server, and we need to change a user's domain name from a company we acquired, to our own company domain.  This user has been running with his old company domain of XX.com, and now we want to change him to show as ZZ.com.  In spite of successfully changing the Primary SMTP address in the Exchange Console, when we resolve his name in Outlook 2010, he comes up as his old domain of XX.com.  It seems like it's "embedded" somehow in the system somewhere.
0
Comment
Question by:Damian_Gardner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 500 total points
ID: 40355854
Couple of possibilities.

You are in Cached mode and the Offline Address Book hasn't picked up the changes yet. By default, this can take up to 24 hours. The easiest way to test is to log into Outlook Web App instead and see if he appears correctly.

Secondly, everyone has his old email address cached in their To: field. The easiest way to test is to start typing his name into the To: field. Then hit the down arrow to select and the delete key to remove whatever cached suggestions Outlook may still have. Then click on the To: button itself (not the field) and select his name from the Global Address List/Address Book.
0
 

Author Comment

by:Damian_Gardner
ID: 40357126
Gareth - thanks and let me check these.  I did think about the TO field caching, and deleted the entry in my own Outlook to test it.  What I did after that was to type the user's alias in the to field and let it resolve it, which it then resolved incorrectly to the old domain name.  My Outlook is in cached mode, however.  Standby
0

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question