Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Exchange  user domain name is locked in

Posted on 2014-10-01
2
Medium Priority
?
131 Views
Last Modified: 2014-10-03
We have an Exchange 2010 server, and we need to change a user's domain name from a company we acquired, to our own company domain.  This user has been running with his old company domain of XX.com, and now we want to change him to show as ZZ.com.  In spite of successfully changing the Primary SMTP address in the Exchange Console, when we resolve his name in Outlook 2010, he comes up as his old domain of XX.com.  It seems like it's "embedded" somehow in the system somewhere.
0
Comment
Question by:Damian_Gardner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 31

Accepted Solution

by:
Gareth Gudger earned 2000 total points
ID: 40355854
Couple of possibilities.

You are in Cached mode and the Offline Address Book hasn't picked up the changes yet. By default, this can take up to 24 hours. The easiest way to test is to log into Outlook Web App instead and see if he appears correctly.

Secondly, everyone has his old email address cached in their To: field. The easiest way to test is to start typing his name into the To: field. Then hit the down arrow to select and the delete key to remove whatever cached suggestions Outlook may still have. Then click on the To: button itself (not the field) and select his name from the Global Address List/Address Book.
0
 

Author Comment

by:Damian_Gardner
ID: 40357126
Gareth - thanks and let me check these.  I did think about the TO field caching, and deleted the entry in my own Outlook to test it.  What I did after that was to type the user's alias in the to field and let it resolve it, which it then resolved incorrectly to the old domain name.  My Outlook is in cached mode, however.  Standby
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question