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Hi experts, <br />
<br />
Situation: user claims message was not delivered to Blackberry device. <br />
Environment: Exchange 2010 + BES Express 5.0.4<br />
<br />
I run a report with Blackberry Message Flow reporting tool and i can see messages being delivered and sent from the device (Type - MTH, MFH). I now also have EntryID, RefID, AGT Tag, time etc. <br />
<br />
Question: how can i link/verify the message with subject &quot;Hello world&quot; is the message processed by BES under EntyID 123. Is there any information written back to Exchange logs by BES? <br />
<br />
You do not have access to BB device.<br />
<br />
Thanks in advance
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Hi experts, 

Situation: user claims message was not delivered to Blackberry device. 
Environment: Exchange 2010 + BES Express 5.0.4

I run a report with Blackberry Message Flow reporting tool and i can see messages being delivered and sent from the device (Type - MTH, MFH). I now also have EntryID, RefID, AGT Tag, time etc. 

Question: how can i link/verify the message with subject "Hello world" is the message processed by BES under EntyID 123. Is there any information written back to Exchange logs by BES? 

You do not have access to BB device.

Thanks in advance

Tracking messages Blackberry users - Exchange 2010 + BES Express 5

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

The BlackBerry operating system is proprietary; releases beginning with BlackBerry 10 include support for applications written for the Android platform. As such, developers can use almost any programming language that can be used for other smartphones, including Java, Adobe Air, .NET and HTML5/JS (via an app packaging framework like PhoneGap) .