Situation: user claims message was not delivered to Blackberry device.
Environment: Exchange 2010 + BES Express 5.0.4
I run a report with Blackberry Message Flow reporting tool and i can see messages being delivered and sent from the device (Type - MTH, MFH). I now also have EntryID, RefID, AGT Tag, time etc.
Question: how can i link/verify the message with subject "Hello world" is the message processed by BES under EntyID 123. Is there any information written back to Exchange logs by BES?
You do not have access to BB device.
Thanks in advance