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Office 365 SharePoint site does not allow "Edit in Word Online"?  Possible reasons?

Posted on 2014-10-02
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Last Modified: 2014-10-22
I recently uploaded a Word document to an Office 365 SharePoint site.  I am able to "Edit in Word" from the site.  However, the "Edit in Word Online" is not available (greyed out).  I assume it is because of some content in the Word document.  Others are working correctly.
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Question by:ticgums
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Expert Comment

by:Vasil Michev (MVP)
ID: 40357519
If it only happens for one document, it's probably the document itself indeed. Can you open it OK in Word Online (i.e. make sure that the uploaded version is not corrupted)? Check also if it has been checked out, test with different browser, private session, etc.
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Accepted Solution

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ticgums earned 0 total points
ID: 40357625
I found the problem... It was saved incorrectly as a template (dotx).  I correctly saved as a document (docx) and it now works as expected.  SharePoint generally hides the extension.
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LVL 40

Expert Comment

by:Vasil Michev (MVP)
ID: 40357686
Good to know and thanks for sharing the answer :)
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Author Closing Comment

by:ticgums
ID: 40396406
Problem was my error.  My Answer contains the full explanation.
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