Nick_D
asked on
Activesync connection to Exchange 2010 - Unable to verify
Hi,
I have one user who cannot connect to our Exchange 2010 server via Activesync. I have a number of other users who are able to connect fine, it is just this particular user who gets the unable to verify error message. Other times it will just keep advising that the password is incorrect despite me knowing that it is the right one. I have set the inherited permission switch in AD so this is not the issue. Any ideas?
I have one user who cannot connect to our Exchange 2010 server via Activesync. I have a number of other users who are able to connect fine, it is just this particular user who gets the unable to verify error message. Other times it will just keep advising that the password is incorrect despite me knowing that it is the right one. I have set the inherited permission switch in AD so this is not the issue. Any ideas?
Have you checked the exchange features in AD to verify that the mobile services are enabled?
Is the problem user a member of any of the Groups mentioned in my article?
Activesync Working But Only For Some Users On Exchange 2007 / 2010
If not, then please visit https://testexchangeconnectivity.com and run the Activesync test and post the results (obscuring your domain name)
Thanks
Alan
Activesync Working But Only For Some Users On Exchange 2007 / 2010
If not, then please visit https://testexchangeconnectivity.com and run the Activesync test and post the results (obscuring your domain name)
Thanks
Alan
ASKER
Sorry for the delay guys, I didn't get any e-mail notification that responses had been posted. Will run the test tomorrow Alan.
Thanks
Nick
Thanks
Nick
No problems. Check your Junk folder just in case (assuming you get this message that is!).
Alan
Alan
ASKER
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 337 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
HTTP Response Headers:
Content-Length: 1293
Content-Type: text/html
Date: Tue, 21 Oct 2014 09:04:17 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic realm="mail.server.co.uk"
X-Powered-By: ASP.NET
Elapsed Time: 337 ms.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 337 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
HTTP Response Headers:
Content-Length: 1293
Content-Type: text/html
Date: Tue, 21 Oct 2014 09:04:17 GMT
Server: Microsoft-IIS/7.5
WWW-Authenticate: Basic realm="mail.server.co.uk"
X-Powered-By: ASP.NET
Elapsed Time: 337 ms.
Okay - that's either the obvious username / password is incorrect or you may benefit from resetting the Activesync Virtual Directory using the Wizard in the Exchange Management Console> Server Config> Client Access> Actions Pane> Reset Virtual Directory Wizard. Select the Activesync virtual directory and then re-test.
Alan
Alan
ASKER
Hi Alan
Thanks for coming back to me. I have other users on this server using activesync, will resetting the directory have any effect on them?
Thanks for coming back to me. I have other users on this server using activesync, will resetting the directory have any effect on them?
ASKER CERTIFIED SOLUTION
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ASKER
Hi Alan,
Thanks for the article. I had tried this and it didn't make a difference, i will go with the virtual directory reset.
Nick
Thanks for the article. I had tried this and it didn't make a difference, i will go with the virtual directory reset.
Nick
Have you tried the problem user account on a known good working mobile?
Did you confirm in AD the Mobile Services were enabled on their AD Account:
ExchangeFeatures.PNG
ExchangeFeatures.PNG