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time machine keeps on freezing at 5 seconds

Posted on 2014-10-02
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Last Modified: 2014-10-24
I have a user that is running OS  X 10.7.5 and is using a Apple Time Machine.

Every time he does the backup, it stops or freezes at 5 seconds left.  I have attached a picture so you can see what it's doing.
I have erased and tried numerous times to perform the backup and it keeps on doing the same thing.
How do I fix this?  The time machine is connected to the MAC via a 5 port switch directly, not using wireless to avoid any further complications.  
Any ideas how to resolve this issue?


time machine
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Question by:afacts
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6 Comments
 
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Accepted Solution

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Eoin OSullivan earned 2000 total points
ID: 40358852
You need to look at the error logs for Time Machine ... you can open the Console.app which is in the Utilities folder inside the Application folder or run this application Time Machine Error Logger (free) - http://www.carnationsoftware.com/TM_Error_Log_WebPage.html

There are several possible causes which may include the external HD itself  ..
https://discussions.apple.com/thread/3685123?start=0&tstart=0
or a file on the Mac HD with incorrect permissions .. or corrupted in which case you should run the Repair Permissions option in the Disk Utility.app

Rather than trying to GUESS the problem .. look at the error logs and if there is not a clear cause or you are unsure post the error log data here and we may be able to assist further
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Author Comment

by:afacts
ID: 40364243
Thanks, I'll do that today
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Author Comment

by:afacts
ID: 40364288
actually, i forgot to mention, I did use the time machine on another mac, and that worked fine. The backup finished successfully.  Granted that the data was only 16GB, compared to 1.3TB.  So is it safe to assume since that finished successfully, the time machine drive is fine, and the problem is with the data on his machine?
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Expert Comment

by:Eoin OSullivan
ID: 40364557
It is possible corrupted data but I'd review the logs for a better clue
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Author Closing Comment

by:afacts
ID: 40393284
Thanks, the problem is somewhere with the user's mac, as I tried it on another MAC and it worked fine.

Does Apple have any built in apps or gui screens where I can check the error logs that way, as I'm new to the MAC world and work primarily with PCs, so I don't have a lot of time exploring and learning how to use the MAC.
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LVL 40

Expert Comment

by:Eoin OSullivan
ID: 40401227
Apple have an app called "Console"  located in the utilities folder inside the Applications folder .. which automatically loads all LOG files and allows you to browse & search them.

There are also 3rd party apps to specifically view the Time Machine Error logs
http://www.carnationsoftware.com/TM_Error_Log_WebPage.html

You can also use a program on OSX called "Activity Monitor" to review currently running apps, memory etc.
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