Solved

time machine keeps on freezing at 5 seconds

Posted on 2014-10-02
6
239 Views
Last Modified: 2014-10-24
I have a user that is running OS  X 10.7.5 and is using a Apple Time Machine.

Every time he does the backup, it stops or freezes at 5 seconds left.  I have attached a picture so you can see what it's doing.
I have erased and tried numerous times to perform the backup and it keeps on doing the same thing.
How do I fix this?  The time machine is connected to the MAC via a 5 port switch directly, not using wireless to avoid any further complications.  
Any ideas how to resolve this issue?


time machine
0
Comment
Question by:afacts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 40358852
You need to look at the error logs for Time Machine ... you can open the Console.app which is in the Utilities folder inside the Application folder or run this application Time Machine Error Logger (free) - http://www.carnationsoftware.com/TM_Error_Log_WebPage.html

There are several possible causes which may include the external HD itself  ..
https://discussions.apple.com/thread/3685123?start=0&tstart=0
or a file on the Mac HD with incorrect permissions .. or corrupted in which case you should run the Repair Permissions option in the Disk Utility.app

Rather than trying to GUESS the problem .. look at the error logs and if there is not a clear cause or you are unsure post the error log data here and we may be able to assist further
0
 

Author Comment

by:afacts
ID: 40364243
Thanks, I'll do that today
0
 

Author Comment

by:afacts
ID: 40364288
actually, i forgot to mention, I did use the time machine on another mac, and that worked fine. The backup finished successfully.  Granted that the data was only 16GB, compared to 1.3TB.  So is it safe to assume since that finished successfully, the time machine drive is fine, and the problem is with the data on his machine?
0
Raise the IQ of Your IT Alerts

From IT major incidents to manufacturing line slowdowns, every business process generates insights that need to reach the people required to take action. You need a platform that integrates with your business tools to create fully enabled DevOps toolchains.

You need xMatters.

 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 40364557
It is possible corrupted data but I'd review the logs for a better clue
0
 

Author Closing Comment

by:afacts
ID: 40393284
Thanks, the problem is somewhere with the user's mac, as I tried it on another MAC and it worked fine.

Does Apple have any built in apps or gui screens where I can check the error logs that way, as I'm new to the MAC world and work primarily with PCs, so I don't have a lot of time exploring and learning how to use the MAC.
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 40401227
Apple have an app called "Console"  located in the utilities folder inside the Applications folder .. which automatically loads all LOG files and allows you to browse & search them.

There are also 3rd party apps to specifically view the Time Machine Error logs
http://www.carnationsoftware.com/TM_Error_Log_WebPage.html

You can also use a program on OSX called "Activity Monitor" to review currently running apps, memory etc.
0

Featured Post

Get Actionable Data from Your Monitoring Solution

Your communication platform is only as good as the relevance of the information you send. Ensure your alerts get to the right people every time with actionable responses. Create escalation rules that ensure everyone follows the process and nothing is left to chance.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question