Citrix on an ipad

We have some apps published on our Xenapp Citrix server and everything works great internally and externally except if you try to connect using a tablet device such as an iPad or Android tablet.  We have tried the receiver and also the web interface but we've had no luck.  We get to the Citrix logon screen and are able to log on.  We can see the list of published apps but when we click on an app, it says loading..... for about 3 minutes and finally says there was a problem connecting to the application.  This happens externally.
If I am on our internal network, I can connect using an iPad just fine.  If I am external, I am also able to connect just fine using a Mac, PC, Safari, Chrome, etc.
Any help would be appreciated.

Thank you,
Cliff
Clifford StarkDirector of ITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nagendra Pratap SinghDesktop Applications SpecialistCommented:
try an updated vpn software on ipad.
0
Clifford StarkDirector of ITAuthor Commented:
We aren't using VPN to connect from the iPad.  We are using the Citrix Receiver.
0
Dirk KotteSECommented:
You do use some kind of ssl gateway (CSG / netScaler-gateway / CAG) i hope..?
Do you use Webinterface or Storefront to present the apps?
How do you enable access from external users? (NAT/IP on GateWay/Adress translation/alternate address)
does it work on windows devices from external?
tell us some more details and we get it working.
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

Clifford StarkDirector of ITAuthor Commented:
We have a CAG and use the Webinterface.  
Yes, it works fine on Windows and Mac devices, just not iPads or any tablets.
I have viewed some tutorials and it says we need to use Citrix Access Management Console but I can't get any of our 5 Citrix servers to show up in the discovery process.  It seems like we have to make a profile for tablets but I'm not sure how or where to do that.
0
Dirk KotteSECommented:
f you upgrade to webinterface 5.4 (most current version ... ) you have to use the webinterface-console to create a PNAgent-site for mobile devices.

but you should be able to use a web-interface-site with this devices also.
Try a browser.
if this works ... within the receiver for ipad you can configure the website manually.
0
Clifford StarkDirector of ITAuthor Commented:
I've tried to use a browser on the iPad to open the Citrix applications but still no luck.  I am able to get to the login page and login to get a list of apps but when I click the app, it eventually times out with an error.  I will post a screenshot of the error when I get away from work to test it.
0
Dirk KotteSECommented:
do you use CAG Enterprise (NetScaler)?  if not i am a little bit helpless.
At Netscaler i have connection profiles. I call a Profile with a webbrowser.
if i use the receiver the NS detects this ... it sees "receiver" within the header / user-agent section.
I would try to disable the "Receiver-profile" at the NS. Possible there is a error within it.
0
Clifford StarkDirector of ITAuthor Commented:
I'll have to find out for sure.  I'm not certain what we use honestly.  I get everything confused... I just pay the never-ending license fees :)
0
Clifford StarkDirector of ITAuthor Commented:
I don't believe we have CAG Enterprise.  It just says Access Gateway but nothing regarding Netscaler.
0
Joe RudSystems AdministratorCommented:
On iPad, the Citrix app broke for iOS 8.x.  This app has been updated since you originally posted.  Please updating and try again if you haven't already.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Clifford StarkDirector of ITAuthor Commented:
I'll give that a try but it didn't work on IOS7 either.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.