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How to configure MS Outlook to view HTML emails?

Posted on 2014-10-02
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Last Modified: 2014-10-02
Hey all.

We have HTML emails that go out and we are hearing of issues with MS Outlook and how it is not rendering the HTML emails properly; it loses styling, images, everything. Other email clients work as expected.

I did a quick Google search and read where MS Outlook, and how it renders HTML emails, is dependent on Internet Explorer settings.

First, is this indeed true?

Second, what settings should I look for in MS Outlook / IE?
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Question by:Webspeeder
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6 Comments
 
LVL 11

Expert Comment

by:Guru Ji
ID: 40358019
Hi What version of outlook you use and is IE the default browser with clients having html rendering issues ?

IE does act as it's HTML rendering engine, but if you tell us the version of outlook and IE that would help anyone to give you further information.
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Accepted Solution

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David Lee earned 2000 total points
ID: 40358051
No, that is not true unless the users are on an old version of Outlook.  With Outlook 2007, Microsoft switched to using Word's rendering engine.  It does not support the full HTML/CSS specification.  These two pages explain what it does and does not support.

http://msdn.microsoft.com/en-us/library/aa338201%28v=office.12%29.aspx
http://msdn.microsoft.com/en-us/library/aa338200%28v=office.12%29.aspx
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Author Comment

by:Webspeeder
ID: 40358183
The issue is with Outlook 2010, I'm testing it on Windows 7.

I tried doing the "trusted sites" thing, from here: http://office.microsoft.com/en-us/outlook-help/block-or-unblock-automatic-picture-downloads-in-email-messages-HP010355038.aspx#_Toc301246507

That sounded like the answer but it didn't work.

BlueDevilsFan, I will look at those links, but are you saying images don't download to Outlook? Or is it a matter of configuring the Word version?
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Author Comment

by:Webspeeder
ID: 40358191
BlueDevilsFan, I think I found the issue. background-image is not supported apparently, I'll do some testing to confirm
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LVL 11

Expert Comment

by:Guru Ji
ID: 40358215
In Outlook 2010

1. Click the New Email button or press Ctrl+N while viewing the Inbox.
2. Go to the new message's File, Options dialog.
3. Click Mail, then Editor Options
4. Select Advanced and look near the bottom of the dialog for the option to Show Picture Placeholders.
5. Close the dialog then close the message.

After changing the settings, close the message. Do not sent it! This, like many other message settings (zoom, etc), will apply only to the current message if you send it. You need to close the message to change the global setting.
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Author Closing Comment

by:Webspeeder
ID: 40358308
The background-image is not supported, I changed it to <img ….> and it worked.

Thanks for the links.
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