Solved

QuickBooks 2010

Posted on 2014-10-02
2
46 Views
Last Modified: 2015-11-05
I have a client on a network. Two users are using QuickBooks Premier Professional 2010. User #1 has the database on his computer. User # 2 access that file from her workstation (multi-user mode).

Up until two days ago User#2 routinely backed up the company file to her workstation. (Company file on #1, back up file on #2). When #2 attempted a backup yesterday, she received a nondescript "Failed" error. She tried it again today with the same result. User #1 can't even open the file. It starts to open, the Company file name appears on the top of the QuickBooks window, then fails with a "connection has been lost error. Then, after several seconds, anotother error appears. "Unexpected Error". C-343.

I registered the MSXML.DLL files.  (Regsvr32 MSXML3.dll & (Regsvr32 MSXML4.dll, but that did not help.

The file size is 311MB.

Thanks in advance for your help.
0
Comment
Question by:mapalaska2003
2 Comments
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40358372
First, User 1 should be backing up the database (it is on User 1's computer). User 2 should NOT be doing this because the network activity (chatty QB data base) could have damaged the database. That looks to be the issue here.

Now, work only with User 1 for the next part.

Make a copy of the QB database somewhere safe. QB needs to be closed for this.

Open QB and go File, Utilities and turn OFF Host Multi User Access.

Now try to open the file locally and see if it opens. Let us hope so.

Assuming it opens, run File, Utilities, Rebuild data base. Allow that to occur. Then switch back to Host Multi User Access and see if it opens .

If you cannot open the data base locally or any way at all, you may need to call Intuit Support.

NOTE: Whenever you have QB open, always close the company file BEFORE closing QB. Sometimes, opening QB with no file open and then navigating to the file with the big center Open Company button will open a troublesome company file.
0
 

Author Comment

by:mapalaska2003
ID: 40358383
Thanks John. I'll give that a try.
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outline Suppose you have some simple text based data in Excel that you would like to display as a PowerPoint presentation. Of course it would be possible to write some fairly complex VBA code that created a new slide for each line of the Excel data…
A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
This video shows the viewer how to set up and create Footnotes in their document. Click on the References tab: Select "Insert Footnote": Type in desired text:
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question