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Outlook 2007 "Microsoft Office has stopped working"

Posted on 2014-10-02
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Last Modified: 2016-11-23
Computer is Windows 7 Pro 64-bit SP1 running ESET Smart Security 5.  Home and Student 2007 are installed as well as Outlook 2007 to be able to view their work e-mail.  Word and Excel work perfectly.  Outlook 2007 crashes every time when opening.  Safe Mode (Outlook, not Windows) works fine but not acceptable resolution for client.  Have deleted the extend.dat file per ESET known issue.  Have disabled all add-ons in Outlook.  Have created new profile in Windows and Outlook.  Imported data into new file.  Performed all items on MS list from website: Http://support.microsoft.com/kb/2652320.  Have uninstalled Outlook and reinstalled.  Have uninstalled ESET and tested with no Antivirus or firewall.  Yes I have since reinstalled ESET.  System is brand new Dell Optiplex 3020, but I still tested HDD, ran defrag, ccleaner and virus scans.  Problem was not there on day 1.  Started about 2 months after PC install.  Their is no other programs installed on computer that didn't come from Dell or MS preinstalled on PC.  Extra junk software bundled from Dell has been removed.  Only addition is a TP-Link USB wireless adapter, which has been installed since day 1.
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Question by:Jason Johanknecht
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Expert Comment

by:Balam Singh
ID: 40358820
First Pls check other program excel or word are working properly if same problem in these programs pls install service pack of office 2007 if problem only in outlook pls repair your .Pst file through scan.pst
Hope its helpful for u..

Balam Singh
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Author Comment

by:Jason Johanknecht
ID: 40388763
Problem is only in Outlook.  If I start is safe mode for Outlook it works fine.  If I reset all add-on it works fine until you restart Outlook.  I have repaired the PST file, created an new profile, and even imported the PST into the new profile with new PST file.  Problem always returns.  I removed ESET antivirus and problem remains.
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Author Comment

by:Jason Johanknecht
ID: 40411190
Bump.   Any ideas anyone?
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Author Comment

by:Jason Johanknecht
ID: 40541153
Still hoping to find a solution to this problem.  Anyone?
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Expert Comment

by:Philonator
ID: 40545069
You need to make sure all out office patches are up to date.  Did you install them all?
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Author Comment

by:Jason Johanknecht
ID: 40554398
I have left a message for the user to check that asap.
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Author Comment

by:Jason Johanknecht
ID: 40589045
Office appears to be updated.  End user is reporting this, and she is pretty knowledgeable.
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Accepted Solution

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Philonator earned 500 total points
ID: 40589257
You have done a ton of tricks to fix this, and the fact that you recreated the outlook profile and it stil follows says that the problem is either with the usersmail box or there is a problem with the pc.

If that is the case, I would do this to test the pc:
-Uninstall office and any office trials on the machine.
-reboot
-manually delete office files in c:\program files or c:\program files x86
-rename user appdata\local\microsoft\outlook and any other files that could be associated to the user
-reboot again
-install office, patch it up
-reconfigure email profile

to test useraccount:
-log into another pc, set up the mail, and see if it follows.


Also, did the computer logs give you any hints on what was going on?
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Author Comment

by:Jason Johanknecht
ID: 40598789
This end user is an after hours limited use PC.  Next time they are available I will try this.
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Author Closing Comment

by:Jason Johanknecht
ID: 40776780
Finally fixed this issue.  Other problems have arisen, and I was forced to create a new user profile.  I manually copied the files into the new profile and everything works perfect!  Didn't do anything else with the Outlook problem, and it works great now.
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