Outlook 2007 "Microsoft Office has stopped working"
Computer is Windows 7 Pro 64-bit SP1 running ESET Smart Security 5. Home and Student 2007 are installed as well as Outlook 2007 to be able to view their work e-mail. Word and Excel work perfectly. Outlook 2007 crashes every time when opening. Safe Mode (Outlook, not Windows) works fine but not acceptable resolution for client. Have deleted the extend.dat file per ESET known issue. Have disabled all add-ons in Outlook. Have created new profile in Windows and Outlook. Imported data into new file. Performed all items on MS list from website: Http://support.microsoft.com/kb/2652320. Have uninstalled Outlook and reinstalled. Have uninstalled ESET and tested with no Antivirus or firewall. Yes I have since reinstalled ESET. System is brand new Dell Optiplex 3020, but I still tested HDD, ran defrag, ccleaner and virus scans. Problem was not there on day 1. Started about 2 months after PC install. Their is no other programs installed on computer that didn't come from Dell or MS preinstalled on PC. Extra junk software bundled from Dell has been removed. Only addition is a TP-Link USB wireless adapter, which has been installed since day 1.
ASKER
Problem is only in Outlook. If I start is safe mode for Outlook it works fine. If I reset all add-on it works fine until you restart Outlook. I have repaired the PST file, created an new profile, and even imported the PST into the new profile with new PST file. Problem always returns. I removed ESET antivirus and problem remains.
ASKER
Bump. Any ideas anyone?
ASKER
Still hoping to find a solution to this problem. Anyone?
You need to make sure all out office patches are up to date. Did you install them all?
ASKER
I have left a message for the user to check that asap.
ASKER
Office appears to be updated. End user is reporting this, and she is pretty knowledgeable.
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ASKER
This end user is an after hours limited use PC. Next time they are available I will try this.
ASKER
Finally fixed this issue. Other problems have arisen, and I was forced to create a new user profile. I manually copied the files into the new profile and everything works perfect! Didn't do anything else with the Outlook problem, and it works great now.
Hope its helpful for u..
Balam Singh