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Deleted mail in junk folder, still appearing in OWA - Exchange2010 sp3

Posted on 2014-10-03
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Last Modified: 2014-10-20
Hi Guys,

I have noticed that if I delete an email from my Outlook junk folder, it doesn't seem to replicate through to my OWA junk mail folder view.   However, if I empty my deleted messages folder in Outlook, after a couple of minutes and a browser refresh it disappears from the folder on OWA - junk mail still the same.   So I assume there is some sort of sync issue or perhaps a config setting.

I do recall someone telling me they were having the same issue but with another folder.  

Any suggestions,

Appreciate your time and comments

IM
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Question by:ianmclachlan
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4 Comments
 
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 40360801
Do you by chance have Outlook cached mode enabled? I have seen OST problems cause sync issues. If so, close Outlook, delete the OST file, and re-launch Outlook. The OST file will rebuild.
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Author Comment

by:ianmclachlan
ID: 40363440
Hi,

Thanks for your reply.

I have done what you said, however, it hasn't worked.  Interesting enough, when I delete the OST file, and Outlook rebuilds the file, the junk mail is back.

So to recap what's happening.  I have email in my junk mail folder.  I delete this, then empty my deleted items folder.  As far as Outlook is concerned the email is gone.  However, if I log into my OWA the junk mail is still there.  If I delete my Outlook OST and open it back up again, and the junk mail reappears.

Therefore, the problem seems to lie with the syncing between my junk mail folder and the server.  My other folders seem to be OK.

IM
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LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 500 total points
ID: 40371444
You could try turning on logging in Outlook.
http://support2.microsoft.com/kb/2260527

Also, is Outlook showing any sync errors?
http://windowsitpro.com/blog/managing-outlook-synchronization-logs
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Author Closing Comment

by:ianmclachlan
ID: 40391491
The sync logs pointed me in the right direction.  The following hot fixed seem to work for me.

2878254 - Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): April 8, 2014

Many thanks
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