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Android Activesync Push Settings Not Re-sending Failed Mail Send, Upon Network Reconnect.

Posted on 2014-10-03
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Last Modified: 2016-06-14
User has Android Samsung Galaxy S5 with Office 365 Exchange account and Push settings setup.
Problem: User's phone often doesn't have network coverage (WIFI/LTE). Attempts to send mail=fail. Once Re-connected to a network, the email doesn't try to send again.

Am I missing something here, would the activesync not see that an email failed to send, and then try to send said email once it is connected to the network again?
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Question by:techworksconsulting
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3 Comments
 
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by:
Rafael I earned 500 total points
ID: 40442885
Try going through all of the settings in the Android app.  It might be an option that might be turned off because constantly checking network availability is a definite battery drainer.

You should also consider using another application for your Exchange needs.  The default Android app doesn't have a lot of settings for the user that other paid apps have, like Nine.  I used to use Enhanced Email a lot, but  when I got my S5, it didn't have a menu button to use (since samsung got rid of their default menu button).
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Author Comment

by:techworksconsulting
ID: 40453371
I believe we will be going with an Email app for this case. I completely understand about having Push on constantly draining the battery. I appreciate your feedback on this.
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