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Print server drivers update

Posted on 2014-10-03
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Last Modified: 2014-10-08
OK, here is my issue, I updated the drivers for all of my printers on our print server, all went well there. Now all of the printers on the workstations are saying driver update needed. If I select update driver, it acts like it is installing the driver but never does and will repeat about three times. If I do not select update driver, explorer.exe will crash. Admins are not having this issue, but are unable to update all of the printers. Most of the printers are user specific and admins do not see them. If they go into printserver properties on the workstation and try to install the driver, explorer.exe will crash. We have given users (teachers, not our students) rights to install printers which works fine for initial deployment of printer but not the update of the drivers at this point. Print server is a server 2008 x64 and about 98% of the workstations are win 7 x32. Right now all network printers are affected affected by this and essentially down.

All of the registry tricks that I have found online so far have made the issues by making the printer disappear and not come back at all and if we try to install the printer manually, it will give us a cannot install printer 0x0000007.
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Question by:Gabriel Clifton
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Expert Comment

by:Joshua Grantom
ID: 40359512
What about this registry trick? I'm assuming they are HP Printers?

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\NameOfYourPrinter\Copyfiles

Rename CopyFiles to Copyfiles.old (this should be done on the print server itself) and then try to install on a client. This happened to me about a year ago and I spent a lot of man hours (days) trying to find a fix.
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by:Gabriel Clifton
ID: 40359532
Actually yes, that is the first one I found, but did not do that on the print server, trying now.
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Expert Comment

by:Joshua Grantom
ID: 40359536
The CopyFiles folder references where the drivers can be downloaded from on the server, when you update them, the drivers change so the folder needs to be recreated.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
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Expert Comment

by:R_Edwards
ID: 40359539
have you tried the follwoing?
Connect to your server, start "regedit" and go on :

 

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printe​rs\NameOfYourPrinter\Copyfiles

 

And delete the "BIDI" key, try again to install your printer.

what is happening is the x64 to x32 conversion is erroring out.

-=Richard
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Author Comment

by:Gabriel Clifton
ID: 40359543
On the print server, the printers that are giving me the issue do not have Copyfiles in the registry. The printers that do have that key are working fine.
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Expert Comment

by:Joshua Grantom
ID: 40359549
What brand of printer are they?
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Author Comment

by:Gabriel Clifton
ID: 40359568
It is a mix of HP and Xerox printers, I just went through the registry on the print server and out of about 80 printers, only two had the Copyfiles.
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Expert Comment

by:Joshua Grantom
ID: 40359608
How about this, on the client machine

1. Go to the C:\Windows\system32\ directory and find the file “mscms.dll“
2. Copy that file to: C:\windows\system32\spool\drivers\w32x86\3\

try to download again.
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Author Comment

by:Gabriel Clifton
ID: 40359699
@Grantom, did not work, it actually gave me a yellow triangle with exclamation. Odd thing is that it appears to be random. I am working on one system that has many of the printers installed. Now, for one of the campuses this user has two of the xerox printers A and B, the printers have the same driver, same network / vlan, are actually sitting side by side, A is asking for the driver update while B is working fine.
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Accepted Solution

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Gabriel Clifton earned 0 total points
ID: 40360271
Turns out to be a driver oddity / bad driver. Even though we have had our Xerox printers for about a month and I downloaded the latest drivers, these printers did not like the new drivers, I installed an older driver and all was fine again.
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Author Closing Comment

by:Gabriel Clifton
ID: 40367941
Thank you for all of your help!
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