Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Print server drivers update

Posted on 2014-10-03
11
Medium Priority
?
1,001 Views
Last Modified: 2014-10-08
OK, here is my issue, I updated the drivers for all of my printers on our print server, all went well there. Now all of the printers on the workstations are saying driver update needed. If I select update driver, it acts like it is installing the driver but never does and will repeat about three times. If I do not select update driver, explorer.exe will crash. Admins are not having this issue, but are unable to update all of the printers. Most of the printers are user specific and admins do not see them. If they go into printserver properties on the workstation and try to install the driver, explorer.exe will crash. We have given users (teachers, not our students) rights to install printers which works fine for initial deployment of printer but not the update of the drivers at this point. Print server is a server 2008 x64 and about 98% of the workstations are win 7 x32. Right now all network printers are affected affected by this and essentially down.

All of the registry tricks that I have found online so far have made the issues by making the printer disappear and not come back at all and if we try to install the printer manually, it will give us a cannot install printer 0x0000007.
0
Comment
Question by:Gabriel Clifton
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40359512
What about this registry trick? I'm assuming they are HP Printers?

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\NameOfYourPrinter\Copyfiles

Rename CopyFiles to Copyfiles.old (this should be done on the print server itself) and then try to install on a client. This happened to me about a year ago and I spent a lot of man hours (days) trying to find a fix.
0
 
LVL 13

Author Comment

by:Gabriel Clifton
ID: 40359532
Actually yes, that is the first one I found, but did not do that on the print server, trying now.
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40359536
The CopyFiles folder references where the drivers can be downloaded from on the server, when you update them, the drivers change so the folder needs to be recreated.
0
What Is Blockchain Technology?

Blockchain is a technology that underpins the success of Bitcoin and other digital currencies, but it has uses far beyond finance. Learn how blockchain works and why it is proving disruptive to other areas of IT.

 
LVL 8

Expert Comment

by:R_Edwards
ID: 40359539
have you tried the follwoing?
Connect to your server, start "regedit" and go on :

 

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printe​rs\NameOfYourPrinter\Copyfiles

 

And delete the "BIDI" key, try again to install your printer.

what is happening is the x64 to x32 conversion is erroring out.

-=Richard
0
 
LVL 13

Author Comment

by:Gabriel Clifton
ID: 40359543
On the print server, the printers that are giving me the issue do not have Copyfiles in the registry. The printers that do have that key are working fine.
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40359549
What brand of printer are they?
0
 
LVL 13

Author Comment

by:Gabriel Clifton
ID: 40359568
It is a mix of HP and Xerox printers, I just went through the registry on the print server and out of about 80 printers, only two had the Copyfiles.
0
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40359608
How about this, on the client machine

1. Go to the C:\Windows\system32\ directory and find the file “mscms.dll“
2. Copy that file to: C:\windows\system32\spool\drivers\w32x86\3\

try to download again.
0
 
LVL 13

Author Comment

by:Gabriel Clifton
ID: 40359699
@Grantom, did not work, it actually gave me a yellow triangle with exclamation. Odd thing is that it appears to be random. I am working on one system that has many of the printers installed. Now, for one of the campuses this user has two of the xerox printers A and B, the printers have the same driver, same network / vlan, are actually sitting side by side, A is asking for the driver update while B is working fine.
0
 
LVL 13

Accepted Solution

by:
Gabriel Clifton earned 0 total points
ID: 40360271
Turns out to be a driver oddity / bad driver. Even though we have had our Xerox printers for about a month and I downloaded the latest drivers, these printers did not like the new drivers, I installed an older driver and all was fine again.
0
 
LVL 13

Author Closing Comment

by:Gabriel Clifton
ID: 40367941
Thank you for all of your help!
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question