"Scan Properties" context menu not showing up on Windows 7

When I right-click on a scanner, sometimes the context menu has "Scan Properties" and sometimes it doesn't.  I need the Scan Properties menu in order to calibrate the scanner.  The scanner manufacturer said it appears to be Windows controlled.  Any ideas why the context menu varies for the scanner?  Thank you in advance!
rhaakAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
I suggest bringing the Scanners and Cameras applet back to life in W7 (for whatever reason, Microsoft removed it from Control Panel in W7 and W8). Here's an EE article that explains how to do it:
http://www.experts-exchange.com/Web_Development/Document_Imaging/A_13926-Scanners-and-Cameras-Applet-in-Windows-7-and-Windows-8.html

Once you have that, you should be able to get to Properties via the button:

Scanners-and-Cameras-W7
Regards, Joe
0
rhaakAuthor Commented:
Thanks so much.  I actually do not see the scanner at all in Scanners and Cameras.  I do see the scanner in Devices and Printers.  The scanner disappears from Devices and Printers if I unplug it and reappears if I plug it back in, but it is not showing up at all in Scanners and Cameras.  Any ideas???
0
jcimarronCommented:
rhaak--
"I do see the scanner in Devices and Printers.  The scanner disappears from Devices and Printers if I unplug it and reappears if I plug it back in, "
That is normal behavior.  Are you saying you are not offered the Properties button when you right click on the scanner in Devices and Printers?  You imply sometimes you do and sometimes you do not.  Are you clicking on the same scanner each time?
0
ON-DEMAND: 10 Easy Ways to Lose a Password

Learn about the methods that hackers use to lift real, working credentials from even the most security-savvy employees in this on-demand webinar. We cover the importance of multi-factor authentication and how these solutions can better protect your business!

rhaakAuthor Commented:
I mentioned the behavior in Devices in Printers to show that the computer appears to be recognizing the scanner.  However, it never appears in Scanners and Cameras.  Currently I do not see the Scan Properties menu option from within Devices and Printers.  In the past with this scanner model on this computer I have had the Scan Properties option, but right now I cannot get it to appear.  I'm not sure where the issue is.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
What make and model is the device? Since you're saying it is in Devices and Printers, I'm guessing it's an all-in-one/multi-function device. The printer part of an AIO/MFC shows up in Devices and Printers; the scanner part of an AIO/MFC shows up in Scanners and Cameras. If it is not showing up in Scanners and Cameras, then you likely don't have a proper scanning driver installed (TWAIN or WIA). You should be able to go to the manufacturer's website and download the TWAIN/WIA driver or even a full software package, which typically includes the drivers and other scanning/utility apps. Regards, Joe
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rhaakAuthor Commented:
I wasn't able to resolve the issue, but your assistance helped me look much further into where the problem is, I think it has to do with the WIA service on my computer.  Thank you again!
0
Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome. Yes, the WIA service is a good place to look (drivers, too). Regards, Joe
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.