Credential Passing with Exchange
Posted on 2014-10-03
We are currently trying to setup Cherwell. We enter the Exchange Domain and Server (Client Access) and use a SSL connection. We then put in the User and Password for the e-mail account we would like to use for Cherwell. We then click 'test account'. Get the error: "Account test failed. (Recipient: <e-mail address (not of the account that was entered, but mine)> The request failed with HTTP status 401: Unauthorized." The credentials that are entered are correct in Cherwell. I have checked the event logs and get an Event ID 4625: Failure Reason - Unknown user name or bad password; Status: 0xC000006D; Sub Status 0xC0000064. Detailed Authentication Information: Logon Process - NtLmSsp; Authentication Package - NTLM. I can log into OWA using the credentials that I put into Cherwell e-mail setup. Also, I can create an IMAP account through gmail and it works but unable to get it to work when passing to Exchange. Any help is greatly appreciated.