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Is Safe Domains working in Mac Outlook?

Posted on 2014-10-03
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Last Modified: 2014-10-06
I use Outlook for Mac. I found some of legit emails are put in Junk folder so I put their domain in Save Domains tab. But it seems to be not working. Do you run into this same issue? or did I miss anything?
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Question by:Castlewood
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Clark Kent earned 2000 total points
ID: 40360923
Hi Castlewood,

Are you connected to an exchange server?

If yes, then there can be an issue with the proper working of junk email protection as Outlook does not apply these filters on emails which comes from an exchange server. Exchange allows own set of rules to protect the delegate’s account from spam emails

Read more about Junk E-Mail Protection in Outlook 2011: http://office.microsoft.com/en-001/mac-outlook-help/about-junk-e-mail-protection-HA102928231.aspx

Thanks
Clark Kent
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Author Closing Comment

by:Castlewood
ID: 40364214
We use Exchange. That is exactly what happened. We will need to whitelist it on the Exchange server instead of Outlook.
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