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Outlook doesn't prompt to save unsent messages

Posted on 2014-10-03
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Last Modified: 2014-10-17
Running Outlook 2007 a on Windows 7 64-bit notebook, if I close a message which is being composed, it is automatically saved in Drafts, without a prompt.  The problem with this is, if I have previously used the "Save" function, and l later wish to undo some changes to the message, I can't close it, click "no" to the prompt, and reopen the message in its previously-saved condition.  Closing the message will save it in the condition I wanted to undo.  I have un-ticked "Automatically save unsent messages", expecting that would cause a prompt to appear when closing a draft message, but it doesn't.
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Question by:ddantes
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Expert Comment

by:R_Edwards
ID: 40360050
have you unchecked the Automatically save items that have not been saved after this many minutes box?  it is similiar to the word option to save every XX minutes, incase of power or system failure.

-=Richard
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Author Comment

by:ddantes
ID: 40360081
Thanks for your comment.  "Auto Save every ___ Minutes" is unchecked.
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Expert Comment

by:R_Edwards
ID: 40369252
try the settings on teh following page, I am having a hard time duplicating your issue.

http://www.brighthub.com/office/collaboration/articles/9434.aspx#imgn_2
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Author Comment

by:ddantes
ID: 40369824
Thank you.  Both those options are un-ticked.  Email OptionsAdvanced Email Options    
I think these settings are being ignored by Outlook.  Wondering if there is a registry edit which could fix that?
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Expert Comment

by:R_Edwards
ID: 40369909
I will post that in my am.
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Author Comment

by:ddantes
ID: 40374314
Please go ahead with your post.
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Accepted Solution

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R_Edwards earned 2000 total points
ID: 40384168
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\MailSettings]

"AutosaveTime"=dword:00000000
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Expert Comment

by:R_Edwards
ID: 40384170
sorry that it took so long, work and all :)
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Author Comment

by:ddantes
ID: 40384889
Thank you, and I understand about work.  That value is already set in the registry.
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Expert Comment

by:R_Edwards
ID: 40385234
weird, unfortunately I am out of ideas, without actually seeing the issue it is difficult to fix.  I have tried to duplicate the problem without any luck.  one question, is it possible to uninstall the office suite?  I would try that, you might have a file that is not taking the changes.  if you are on a domain then you might have a group policy that is enforcing it.

sorry for failing.

-=Richard
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Author Comment

by:ddantes
ID: 40385781
I'll try uninstalling and reinstalling the Office software.  I've never had Outlook behave that way.  It just saves the message in the Drafts folder if it is closed before sending, and over-writes any previously saved version.
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Author Closing Comment

by:ddantes
ID: 40386006
The issue was discovered, and it is embarrassing.  I use an application which closes unwanted popups, and I inadvertently configured it to close the window which asks whether to save an unsent Outlook message.  Removing that configuration is allowing that Outlook function to work normally.
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Expert Comment

by:R_Edwards
ID: 40386613
No worries at all, we all have our customizations and we do forget about them, I am just glad you found the culprit and it is working for you now.

-=Richard
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