Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Outlook doesn't prompt to save unsent messages

Posted on 2014-10-03
14
992 Views
Last Modified: 2014-10-17
Running Outlook 2007 a on Windows 7 64-bit notebook, if I close a message which is being composed, it is automatically saved in Drafts, without a prompt.  The problem with this is, if I have previously used the "Save" function, and l later wish to undo some changes to the message, I can't close it, click "no" to the prompt, and reopen the message in its previously-saved condition.  Closing the message will save it in the condition I wanted to undo.  I have un-ticked "Automatically save unsent messages", expecting that would cause a prompt to appear when closing a draft message, but it doesn't.
0
Comment
Question by:ddantes
  • 7
  • 6
14 Comments
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40360050
have you unchecked the Automatically save items that have not been saved after this many minutes box?  it is similiar to the word option to save every XX minutes, incase of power or system failure.

-=Richard
0
 

Author Comment

by:ddantes
ID: 40360081
Thanks for your comment.  "Auto Save every ___ Minutes" is unchecked.
0
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40369252
try the settings on teh following page, I am having a hard time duplicating your issue.

http://www.brighthub.com/office/collaboration/articles/9434.aspx#imgn_2
0
Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

 

Author Comment

by:ddantes
ID: 40369824
Thank you.  Both those options are un-ticked.  Email OptionsAdvanced Email Options    
I think these settings are being ignored by Outlook.  Wondering if there is a registry edit which could fix that?
0
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40369909
I will post that in my am.
0
 

Author Comment

by:ddantes
ID: 40374314
Please go ahead with your post.
0
 
LVL 8

Accepted Solution

by:
R_Edwards earned 500 total points
ID: 40384168
[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\MailSettings]

"AutosaveTime"=dword:00000000
0
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40384170
sorry that it took so long, work and all :)
0
 

Author Comment

by:ddantes
ID: 40384889
Thank you, and I understand about work.  That value is already set in the registry.
0
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40385234
weird, unfortunately I am out of ideas, without actually seeing the issue it is difficult to fix.  I have tried to duplicate the problem without any luck.  one question, is it possible to uninstall the office suite?  I would try that, you might have a file that is not taking the changes.  if you are on a domain then you might have a group policy that is enforcing it.

sorry for failing.

-=Richard
0
 

Author Comment

by:ddantes
ID: 40385781
I'll try uninstalling and reinstalling the Office software.  I've never had Outlook behave that way.  It just saves the message in the Drafts folder if it is closed before sending, and over-writes any previously saved version.
0
 

Author Closing Comment

by:ddantes
ID: 40386006
The issue was discovered, and it is embarrassing.  I use an application which closes unwanted popups, and I inadvertently configured it to close the window which asks whether to save an unsent Outlook message.  Removing that configuration is allowing that Outlook function to work normally.
0
 
LVL 8

Expert Comment

by:R_Edwards
ID: 40386613
No worries at all, we all have our customizations and we do forget about them, I am just glad you found the culprit and it is working for you now.

-=Richard
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

PHP contact form that lets the user to contact the company through email contact form. A button is fixed at the bottom of site, on clicking a new window will open where a user can send the email.
As tax season makes its return, so does the increase in cyber crime and tax refund phishing that comes with it
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question