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iPhone Hotmail account using Exchange Activesync - deletes not syncing

Posted on 2014-10-03
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Last Modified: 2014-10-14
I have Outlook 2013 on my PC connected to my Hotmail account using Exchange Activesync.  I also have an iPhone 5 running iOS 8.0.2, connected to the same Hotmail mailbox using Exchange Activesync.

If I delete a message from my Inbox in Outlook and then look at the contents of my mailbox in the Webmail interface, the message has been deleted there too.  However, if I then look at my mailbox on the iPhone, the message hasn't been deleted, so I have to delete it manually there a second time.  New mail arrives fine on the iPhone, so it's working in that respect.  It's just message deletion that seems not to sync.

This problem isn't an iOS 8 specific thing, it's been going on for a very long time in iOS 7 too.  Possibly longer.

I've deleted the mail account and readded several times, to no avail.

What could the problem be?  It's drivin' me crraaaazzyyyy!
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Question by:wakatashi
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Expert Comment

by:Gareth Gudger
ID: 40360850
Have you tried removing and recreating the hotmail account on the iPhone by any chance?
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Author Comment

by:wakatashi
ID: 40360986
Yes, I've deleted the mail account and readded several times, to no avail.
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Accepted Solution

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wakatashi earned 0 total points
ID: 40371296
Here's the solution: set it up on the iPhone specifically as an Outlook.com account, rather than an Exchange account.  I don't see why connecting via Exchange Activesync shouldn't work.  But hey, this solution seems to do the trick for me!
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Author Closing Comment

by:wakatashi
ID: 40379420
Found own solution.
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