How to access VM and remove 4 digit extension and return 3digit ext.

Posted on 2014-10-03
Last Modified: 2014-10-13
Here's the problem or issue I am having with Avaya Merlin Magix:

I have one lucent phone that is not working as the rest of the other phones or lines:

A. I must dial 4 digit extensions instead of 3.
B. I cannot retrieve my voice messages
C. I could make outbound calls instead of the phone calls go to front dest operator.

Please let me know how can I access VM and remove 4 digit extension and return 3digit ext?

Thank you
Question by:Ross Abedrabbo
  • 4
  • 2
LVL 15

Assisted Solution

WalkaboutTigger earned 50 total points
ID: 40361421
How is this phone currently configured on the switch?  All of the issues you mention sound as if the phone is configured for 4-digit extension and kiosk mode.

Assisted Solution

by:Ross Abedrabbo
Ross Abedrabbo earned 0 total points
ID: 40366844
Here's what I have found and resolved the issue:

A. The 4 line ext. cable must be punched in at the 66 block for an open 3 digit ext instead of 4.

B. To listen or retrieve VMX I needed to reset the phone to default and start all over and configure the phone as a new user since he/she had forgotten their phone password.

C. I have uploaded how to change, reset and configure the Avaya phones to work again.

Please pay close attention and follow the diagram in the pdf attachment how to proceed and make any changes.

P.S. Keep in mind if you cannot make any changes to any user Avaya phone, you may need to go to Administrator phone to over ride user configurations. The administered phone may be in back office, Telco room or simply ask someone where it is located if you are a field tech engineer.
LVL 15

Expert Comment

ID: 40366856
No PDF diagram attached.
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.


Accepted Solution

Ross Abedrabbo earned 0 total points
ID: 40366875
To log into the System Admin tasks and make changes according to Merlin messaging Rel 3.0 system admin do the followings:

1. Press intercom 770
2. Press 0 #
3. Enter admin password
4. Press 9 then follow Merlin Messaging system from the attached pdf file here.

P.S./ You may have to consult with your administrator for the admin phone password. Some instructions here may differ from what your home/business setup.

Author Closing Comment

by:Ross Abedrabbo
ID: 40375470
I diagnosed the problem and resolved issue by following the steps in Avaya Merlin messaging system.

Author Comment

by:Ross Abedrabbo
ID: 40378194
How to access VM and remove 4 digit extension and return 3digit ext

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Skype for Business 10 78
Asterix (Elastix) wrong voice prompt. 17 51
Cisco Telephony RegEx Help 2 76
How do I change the password for my ShoreTel voicemail box? 4 82
Transferring data across the virtual world became simpler but protecting it is becoming a real security challenge.  How to approach cyber security  in today's business world!
Don’t let your business fall victim to the coming apocalypse – use our Survival Guide for the Fax Apocalypse to identify the risks and signs of zombie fax activities at your business.
Internet Business Fax to Email Made Easy - With eFax Corporate (, you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question