You must first connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
Posted on 2014-10-05
Here's a tough one. Been working on this for about a week now and can't get it worked out.
Had a SBS2008 server w/ Exchange 2007. It crashed, it's done. I installed new hardware w/ Server 2012 and Exchange 2013.
Domain name was made the same as the previous one, the new server also has the same name as the previous one. Domain is called "IPD" and the server name is "IPDSERVER".
All clients have joined the "new" domain (even though the name is exactly the same).
All clients successfully log in using their credentials, all permissions work just fine.
My problem is getting Outlook to connect to the Exchange server.
I get the "Cannot open your default email folders. You must first connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)." error message.
I have tried everything -
1) created new Outlook profiles
2) deleted/move all previous pst and ost files
3) did a "repair" on Outlook using the install program
When setting up the connection in Outlook to Exchange, I enter the server "IPDSERVER", enter the mailbox login "pjonson" and it successfully resolves the exchange server to "IPDSERVER.ipd.local" and the mailbox to "email@example.com". But when the connection wizard is done, the error message I listed above comes up every time.
I think it has something to do with using the exact same domain name and server name and have thought of changing the domain name and server name on Server 2012. I don't want to do that just yet in case there is something that somebody on here can think of that would keep the server name/domain name the same.
I am at the end of my rope, I have even had a local I.T. shop remote login and they think I need to wipe out my client, reinstall Win7 and Outlook in order to rid the machine of any leftover GUID's.
Help???? Barely sleeping, my business is pretty much shut down without email...
THANK YOU !