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windows 7 error C000000D when doing windows update

Posted on 2014-10-05
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Last Modified: 2014-10-10
see the error code when trying to do windows update on windows 7
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Question by:grnow
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by:jcimarron
jcimarron earned 200 total points
ID: 40362266
grnow --
Do you get this error message when you are installing one Windows Update or a number of Updates at the same time?  In either case is the problem Update named?  What is the KB number?
Did you recently install Windows Update Agent 7.6.7600.320

There are many possible reasons for problems with Windows Updates.  Here are some of the fixes.

Did you check in Services that Windows Update service and Remote Call Procedure service are on?

Reset Windows Update
http://support.microsoft.com/kb/971058/en-us

http://support.microsoft.com/gp/windows-update-issues/en-us

http://support.microsoft.com/kb/906602

Fixit
http://support.microsoft.com/mats/windows_update/en-us

Reinstall Windows Update Agent (different links for different Win 7 systems (32bit and 64bit))

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x86.exe

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.1.6001.65/WindowsUpdateAgent30-x64.exe 

Run the Windows Update Readiness tool:
http://www.microsoft.com/download/en/details.aspx?id=20858 for X64

Scan for viruses and other malware.

Run SFC /SCANNOW from a Command Prompt

Run a System Restore to a date before the problem started or before installing Windows Update Agent 7.6.7600.320.

Run a Repair Install.  A Repair Install should not affect personal data or installed programs. but it never hurts to backup first.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:grnow
ID: 40362420
jcimarron, yes, this update agent Windows Update Agent 7.6.7600.320 was installed for the pcs having this error. tried to run the fix it but doesn't help. tried to reinstall the windows agent but it seems doesn't work. is there a way to uninstall the windows agent to go back to previous version ?
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by:jcimarron
ID: 40362490
grnow--
Run a System Restore back to a restore point before you installed the recent Update Agent.
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Are your end users making ugly email signatures?

Have you left it up to your end users to create their own email signatures? Are they forgetting to add the company logo or using garish font colors? Take control and ensure all users have the same email signature.

 

Author Comment

by:grnow
ID: 40362892
there are also other pcs with this update agent but not facing the error.. which is weird
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Accepted Solution

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grnow earned 0 total points
ID: 40363029
tried system restore doesn't work. the issue is resolved by referring to this link
http://www.sevenforums.com/windows-updates-activation/344032-windows-update-fails-error-c000000d.html
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by:jcimarron
ID: 40364033
grnow--
Thanks for telling us the outcome.
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Author Closing Comment

by:grnow
ID: 40372536
the issue is due to some compatibility issues of windows update with entrust software
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