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office 2013 error 25004

Posted on 2014-10-06
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We've got a Server 2012 who is acting as Terminal Server.
At the moment office 2010 is installed, but we want to upgrade it to 2013.

Completely removed the office 2010 installation.
Then during the install i get the 25004 error stating that the license is not correct.
I'm installing the Volume License version with the correct key.

i've followed following steps already:


    Navigate to C:\Program Files\Common Files\microsoft shared
    If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.
    Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared
    Same as above, If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder. http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-activator-error-25004-even-after/eed3a057-4ff9-401d-af49-04c0262223af

So after hours of messing about, I figured out a work around. This will only help you if you can use a MAK key.

    Uninstall any versions of office 2010 or 2013 you may have installed. OBVIOUSLY :)
    Run the office 15 Click-To-Run remove tool.
    Reboot if required
    Copy your office CD to your HDD (you need to add some install instructions)
    Launch and admin command prompt and navigate to where you copied your cd files. Then run your office setup with the command - setup.exe /admin (example c:\2013>setup.exe /admin)
    This will launch the office customization tool
    Go to Licencing and user interface - select enter product key - load in your MAK key with no spaces (it will insert dashes) - accept the licence agreement
    file - save - and name the file (eg. 2013.msp) and save it to the updates folder within you office install. (eg c:\2013\updates\2013.msp)
    exit the tool and command and run setup.exe as per normal. (you may need to run as admin if required)

but unfortunatly to no avail.
I'm getting quite frustrated with this install and it's no option to reinstall the TS since it's already is in full operation by our client.
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Question by:Edan-Sphinx
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Joseph O'Loughlin earned 2000 total points
ID: 40363640
Hi Edan,
I wouldn't use the click to run version.  If that's all you have get the respective full version (without additional cost) via Digital River's office iso downloads.
Because this in Terminal Server, even though it's an newer version, toggle install mode on (and afterwards off)
http://support2.microsoft.com/kb/320185
Is there a keyserver on the network for enterprise office licencing or is this machine it?
Thanks
Joseph
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