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Foxit Reader - Cant open files on Mapped Drive

Posted on 2014-10-06
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Last Modified: 2014-10-21
We are having a problem with Foxit PDF Reader - unable to open any file from a mapped drive. However if you access the same file using the UNC path, it works just fine. The error we get when opening the file is :

'.....File not found. Check if the file was moved, renamed, or deleted.'

I have uninstalled and re-installed the software, disabled protected/safe mode, disabled AV, disabled firewall, turned off UAC (pending a reboot), ran the program as an administrator, but nothing makes any difference. Can't find any settings in the program which relate to this either.

Anybody come across this before?
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Question by:sparky2156
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5 Comments
 
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Expert Comment

by:aikimark
ID: 40365262
Can you see the mapped drive files in the Windows Explorer?
If you open a command prompt, can you see the files with a Dir command?

I would suggest talking with your network admin folks.  I had a similar 'file visibility' problem at a client site earlier this year with files on a NAS.
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Author Comment

by:sparky2156
ID: 40365270
Yea you can see and list the files no problems at all sadly
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LVL 46

Expert Comment

by:aikimark
ID: 40365788
Is the Foxit Reader software running under different authentication credentials?
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sparky2156 earned 0 total points
ID: 40385505
unfortunately there was no way around this - had to change to soda pdf to resolve the problem.
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Author Closing Comment

by:sparky2156
ID: 40393915
fixed myself
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