Foxit Reader - Cant open files on Mapped Drive

We are having a problem with Foxit PDF Reader - unable to open any file from a mapped drive. However if you access the same file using the UNC path, it works just fine. The error we get when opening the file is :

'.....File not found. Check if the file was moved, renamed, or deleted.'

I have uninstalled and re-installed the software, disabled protected/safe mode, disabled AV, disabled firewall, turned off UAC (pending a reboot), ran the program as an administrator, but nothing makes any difference. Can't find any settings in the program which relate to this either.

Anybody come across this before?
LVL 3
sparky2156Asked:
Who is Participating?
 
sparky2156Author Commented:
unfortunately there was no way around this - had to change to soda pdf to resolve the problem.
0
 
aikimarkCommented:
Can you see the mapped drive files in the Windows Explorer?
If you open a command prompt, can you see the files with a Dir command?

I would suggest talking with your network admin folks.  I had a similar 'file visibility' problem at a client site earlier this year with files on a NAS.
0
 
sparky2156Author Commented:
Yea you can see and list the files no problems at all sadly
0
 
aikimarkCommented:
Is the Foxit Reader software running under different authentication credentials?
0
 
sparky2156Author Commented:
fixed myself
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.