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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Foxit Reader - Cant open files on Mapped Drive

We are having a problem with Foxit PDF Reader - unable to open any file from a mapped drive. However if you access the same file using the UNC path, it works just fine. The error we get when opening the file is :

'.....File not found. Check if the file was moved, renamed, or deleted.'

I have uninstalled and re-installed the software, disabled protected/safe mode, disabled AV, disabled firewall, turned off UAC (pending a reboot), ran the program as an administrator, but nothing makes any difference. Can't find any settings in the program which relate to this either.

Anybody come across this before?
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sparky2156
Asked:
sparky2156
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1 Solution
 
aikimarkCommented:
Can you see the mapped drive files in the Windows Explorer?
If you open a command prompt, can you see the files with a Dir command?

I would suggest talking with your network admin folks.  I had a similar 'file visibility' problem at a client site earlier this year with files on a NAS.
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sparky2156Author Commented:
Yea you can see and list the files no problems at all sadly
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aikimarkCommented:
Is the Foxit Reader software running under different authentication credentials?
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sparky2156Author Commented:
unfortunately there was no way around this - had to change to soda pdf to resolve the problem.
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sparky2156Author Commented:
fixed myself
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