Solved

Outlook only have a backup folder

Posted on 2014-10-06
6
147 Views
Last Modified: 2014-10-06
My MS Outlook 2013 was restored and now only displays only backup folder under Personal folder, not the Inbox.  My email will not downloaded.  How do I correct this?
0
Comment
Question by:gumball60
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 25

Expert Comment

by:Mohammed Khawaja
ID: 40363493
Are you running Exchange server?  If so, does Exchange services exist in your Outlook profile.  Got to Control Panel, Email and add Exchange services to your profile.
0
 

Author Comment

by:gumball60
ID: 40363503
No I am not running Exchange server.  It is simply a personal installation of Office 2013 with Outlook connected to my ISP for internet and email.
0
 
LVL 25

Accepted Solution

by:
Mohammed Khawaja earned 250 total points
ID: 40363564
Seems like your PST file has been removed from your profile.  Please add your PST file back to your profile and ensure it is set as the default folder for mail delivery.
0
DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

 

Author Comment

by:gumball60
ID: 40363580
How do you do that?
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 40363590
You might wish to try the following:

1. Make a sure and certain backup of all PST files that Outlook might find whatever their names.
2. Open Control Panel, Mail, and delete your Outlook Profile. This deletes accounts so document how to remake accounts.
3. Restart, open Outlook, make a new account. Do NOT use the wizard. Make the account manually and point the folder to where you keep Outlook.
4. If there is a good PST file, it may open, otherwise you may now Import whatever PST files you need to.
0
 

Author Closing Comment

by:gumball60
ID: 40364952
Problem resolved...Both answers were helpful
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question