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Outlook only have a backup folder

Posted on 2014-10-06
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Last Modified: 2014-10-06
My MS Outlook 2013 was restored and now only displays only backup folder under Personal folder, not the Inbox.  My email will not downloaded.  How do I correct this?
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Question by:gumball60
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Expert Comment

by:Mohammed Khawaja
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Are you running Exchange server?  If so, does Exchange services exist in your Outlook profile.  Got to Control Panel, Email and add Exchange services to your profile.
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by:gumball60
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No I am not running Exchange server.  It is simply a personal installation of Office 2013 with Outlook connected to my ISP for internet and email.
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Mohammed Khawaja earned 250 total points
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Seems like your PST file has been removed from your profile.  Please add your PST file back to your profile and ensure it is set as the default folder for mail delivery.
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Author Comment

by:gumball60
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How do you do that?
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Assisted Solution

by:John Hurst
John Hurst earned 250 total points
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You might wish to try the following:

1. Make a sure and certain backup of all PST files that Outlook might find whatever their names.
2. Open Control Panel, Mail, and delete your Outlook Profile. This deletes accounts so document how to remake accounts.
3. Restart, open Outlook, make a new account. Do NOT use the wizard. Make the account manually and point the folder to where you keep Outlook.
4. If there is a good PST file, it may open, otherwise you may now Import whatever PST files you need to.
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Author Closing Comment

by:gumball60
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Problem resolved...Both answers were helpful
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