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Windows server 2012 can see updates but wont install updates ?

Posted on 2014-10-06
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Last Modified: 2016-06-19
I have a Windows Server 2012 R2 that can see windows updates, it actually says 9 important updates and 1 optional update, but when i click install it just sits there saying Downloading 10 updates (0KB total, 0% complete).

Firewalll is off
I can get to the internet
I've tried running windows update fix it tool
I stopped windows updates services and renamed the folder SoftwareDistribution.

Everything looks fine except it just doesn't download and install the updates.
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Question by:rookeydooks
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6 Comments
 
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40363764
Have you looked at the size of the updates? Large updates can take longer to download. Maybe try just checking 1 update and have it download and install?
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LVL 34

Expert Comment

by:Seth Simmons
ID: 40363822
i've seen that same odd behavior on windows 7
i just let it go and will eventually (perhaps 20-30 min) start downloading
no errors - it just sits there for a while before it goes
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Author Comment

by:rookeydooks
ID: 40365432
Hi Seth, I left it downloading over night from 6pm till 8 am and still sitting at zero percent.

Joshua, I've just selected one of the updates that was only 373KB, i clicked install and it says: Downloading 1 update (373KB total, 5% complete). It's been sitting like that for the last half hour.
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LVL 34

Expert Comment

by:Seth Simmons
ID: 40368451
5% shows progress but with a 373kb file is a bit ridiculous
do you use WSUS or is this straight to windows update?
any errors in the application log around trustedinstaller?
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Accepted Solution

by:
rookeydooks earned 0 total points
ID: 40368760
I found this article online >> http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/windows-8-update-error-80070543/c59e84cc-efe8-4e03-9a22-ffe88add53c6?page=1

Which points you to this resolution http://support.microsoft.com/kb/971509 - This is what it gets you to do >>

To resolve this issue, follow these steps:

   1.  Click Start, click Run, type dcomcnfg.exe, and then click OK.
   2. Click OK if you receive the UAC prompt.
   3.  In the console tree, expand Component Services, and then expand Computers.
   4. Right-click My Computer, and then click Properties.
   5. Click the Default Properties tab.
   6. Select Connect in the Default Authentication Level list if it is set to None.
* Note If the Default Authentication Level item is not set to None, do not change it. It may have been set by administrator.
   7.  Select Identify in the Default Impersonation Level list.
   8.  Click OK, and then click Yes to confirm the selection.
   9.  Close Component Services console.

I did this and still had the same problem.

I then reboted the server and checked again and at first it looked the same but after a few seconds it jumped into life and said installing 6 of 9 updates then jumped to indstalled 9 of 9 updates, then said updates installed successfully, please reboot.

I've just rebooted and ran check updates again and its found one 169.6mb update which its now installing.

So it looks like the above steps fixed my issue on a Server 2012 R2 system.
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