Can't get barcode scanner to work on 2 Motorola MC3190's

We have 2 Motorola MC3190 Handheld scanners and we cannot get the scanner to activate when we press the trigger.  We've tried uninstalling any apps that could conflict, we've tried scanning into notepad, and we've also contacted the vendor that we purchased them from, but no luck.  I haven't had much experience with these scanners, so it might be a simple settings, I just can't find it.
Sean RhudyPresidentAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lionel MMSmall Business IT ConsultantCommented:
Do you see these in device manager (control panel) and what about in devices and printers? Are they properly installed and do they have the latest drivers? What version of Windows, if 7 or 8 pro or higher try Windows fax and scan and see if it sees and can run the scanners.
0
Davis McCarnOwnerCommented:
According to this, those scanners are wifi or Bluetooth connected and, while they have a usb charging station, I would not be surprised if they wouldn't work while in it: http://www.motorolasolutions.com/US-EN/Business+Product+and+Services/Mobile+Computers/Handheld+Computers/MC3100_US-EN
How do you have them connected to the PC?
0
marsiliesCommented:
Do you have of the scanners that are working? Or do you have just these two?

If they're two out of a batch of scanners that aren't working, and you just bought them, I'd return the to the vendor for an exchange.

Otherwise, have you tried a factory reset?
http://www.mobilitysolutions.cz/eng/faq/mobile-computers/factory-resets
0
Sean RhudyPresidentAuthor Commented:
Hey guys, sorry for the delay.  We finally got support from the hardware vendor, and they helped us extract and install datawedge, which got it working for me.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Sean RhudyPresidentAuthor Commented:
Vendor provided support
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.