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Can't get barcode scanner to work on 2 Motorola MC3190's

Posted on 2014-10-06
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Last Modified: 2014-10-17
We have 2 Motorola MC3190 Handheld scanners and we cannot get the scanner to activate when we press the trigger.  We've tried uninstalling any apps that could conflict, we've tried scanning into notepad, and we've also contacted the vendor that we purchased them from, but no luck.  I haven't had much experience with these scanners, so it might be a simple settings, I just can't find it.
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Question by:Sean Rhudy
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Expert Comment

by:Lionel MM
ID: 40365740
Do you see these in device manager (control panel) and what about in devices and printers? Are they properly installed and do they have the latest drivers? What version of Windows, if 7 or 8 pro or higher try Windows fax and scan and see if it sees and can run the scanners.
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Expert Comment

by:Davis McCarn
ID: 40365974
According to this, those scanners are wifi or Bluetooth connected and, while they have a usb charging station, I would not be surprised if they wouldn't work while in it: http://www.motorolasolutions.com/US-EN/Business+Product+and+Services/Mobile+Computers/Handheld+Computers/MC3100_US-EN
How do you have them connected to the PC?
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Expert Comment

by:marsilies
ID: 40366465
Do you have of the scanners that are working? Or do you have just these two?

If they're two out of a batch of scanners that aren't working, and you just bought them, I'd return the to the vendor for an exchange.

Otherwise, have you tried a factory reset?
http://www.mobilitysolutions.cz/eng/faq/mobile-computers/factory-resets
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Accepted Solution

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Sean Rhudy earned 0 total points
ID: 40376318
Hey guys, sorry for the delay.  We finally got support from the hardware vendor, and they helped us extract and install datawedge, which got it working for me.
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Author Closing Comment

by:Sean Rhudy
ID: 40386237
Vendor provided support
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