?
Solved

How to resolve file access issues when sending a pdf attachment to a document managemt system?

Posted on 2014-10-06
2
Medium Priority
?
136 Views
Last Modified: 2014-10-06
I have five users connecting to a terminal server. There is a common task they need to preform on a daily basis and that is to send pdf attachment's to a document management system.
Two out of the five users cannot send pdf attachments and they get an error:
The file U:\sharedpath\xxxxxxx.pdf cannot be moved. Please ensure it exists and is not currently in use.
The users run windows 7 desktop computers, logon to the company domain (SBS2011) and click on their rdp icon to logon to the terminal server.
I have compared user accounts under AD, checked permissions on scan folder, checked user group membership for all five users and cannot see any difference.
Users can send word documents but not pdf documents.
I have tried using various combinations of logins to narrow down the problem.
I believe I have  established that the windows account, document management account and the rdp icon properties are not the issue.
The problem occurs when two specific user accounts are used to establish the terminal server connection (when the users click on the rdp icon and logon with their accounts).
Is there a way to reset or recreate the two terminal server user profiles?
Is it possible to copy a working user profile, rename it and customise it or do I need to delete the two accounts and create from scratch?
Any other suggestions?
0
Comment
Question by:stevenvel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 25

Accepted Solution

by:
Mohammed Khawaja earned 2000 total points
ID: 40365085
Go to Computer Properties, Advanced, user profiles and deleted one of the users profile who is experiencing the issue.  Upon next logon, profile will be recreated.
0
 

Author Comment

by:stevenvel
ID: 40365203
Recreating the user profile did the trick.
Many thanks!
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question