What is the difference between Dedicated VDI and Server published Desktop.

What is the difference between Dedicated VDI and Server published Desktop. In production which is the best in terms of User experience. & Resource. As we have requirement on publishing some call center Apps with best performance over the WAN connection utilizing MPLS connection.... ?

Could someone help me understand  in what would be the best in production in terms of user experience as this is for call center users we have few apps that we would like to publish within the deaktop like SAP, Remedy and other Apps.

Is it best to place Apps out of Desktop or good to have within the desktop. ?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
There is no reason to give users a Desktop, when all the users need is good service, and access to applications.

which is the best in terms of User experience. & Resource

this very much depends on the requirements ?

Dedicated VDI, is when you "give the user a virtual desktop PC", Published Desktops, are based on server based computing where you server is shared with concurrent users, and you give them a session.

http://www.pqr.com/images/stories/Downloads/whitepapers/vdi%20smackdown.pdf
(you'll need a login to get access to the VDI Whitepaper! This whitepaper compares ALL the VDI solutions)

http://www.wtslabs.com/Downloads/TSAtoZ.pdf

(this explains the A to Z of Terminal Services e.g. Published Desktop, Server Based Computing
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