How could I make "File History Windows 8.1" work?

After I installed FH on an external drive it backed up over 860 GB.
From FH Settings one can see that files are backed up daily.
However one of the folders in Documents which has on c:\ 19 files, has on FH only 11.
How could I fix this problem?
DinuAAsked:
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JohnBusiness Consultant (Owner)Commented:
So you set up File History on your Windows 8.1 machine and pointed it to an external drive, correct? Nothing is installed on the external drive.

What is in the folder with 19Gb?  It could have read only files, temporary files, or database files that do not back up through file history?  Applications could be open, thus preventing files from being copied.
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DinuAAuthor Commented:
Many thanks for your reply.
The external drive also contains other folders.  In Setting up a drive for File History it doesn't say that no other data should be on the drive.
What kind of  files are in the folder on c:\ but not in FH:  docx, gif, png, pdf.  None of them is read only or temporary.  None of them is in use.
I have the following questions:
How could I change the initial settings of FH
How could I cancel the existing FH in order to install FH on another drive
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JohnBusiness Consultant (Owner)Commented:
I would turn File History OFF on the Windows 8.1 machine and then restart it. Then delete the folders on the external drive (format it if you can). Then turn File History back on again (Action Center)
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JohnBusiness Consultant (Owner)Commented:
Thank you, but if I answered your question, why only grade C?
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DinuAAuthor Commented:
Sorry I thought C is the highest grade.
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