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Outlook 2013 deleting incoming email

Posted on 2014-10-07
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Last Modified: 2014-10-10
Hi

A client recently noticed that the emails sent to him by his Toshiba e-Studio 3520C scanner weren't being received.

After closer inspection and testing, it appears that the emails do actually reach his IMAP inbox, but they disappear as quickly as they arrived ans there's nothing in the trash.

The user receives emails from other correspondants apparently without any issue.


He closed Outlook and used his Webmail interface instead and was able to receive these scanned files, therefore Outlook seems to be the problem.

There are no rules set in Outllook

We tested this again having disabled the ESET Nod32 antivirus (Outlook module included)
but this made no difference.

I changed the Photocopier's email address and the SMTP server used to send the emails, but again to no avail

Any ideas ?

thanks
yann
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Question by:Yann Shukor
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Expert Comment

by:Zacharia Kurian
ID: 40365429
Make sure that there are no  outlook add-in installed.

Make sure there are no rules at all in his outlook profile. Try recreating his profile and test too.
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Author Comment

by:Yann Shukor
ID: 40365438
Thanks Zacharia
There are no active addins and no rules whatsoever
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Accepted Solution

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Zacharia Kurian earned 2000 total points
ID: 40365445
Have  you tried recreating his outlook profile? have you tried uninstalling ESET Nod32 antivirus? Disabling AV wouldn't help much. Have you checked his windows Fire wall rules? Also is there any windows event log that looks suspicious.?
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