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Microsoft word for mac 2011 freezes

Posted on 2014-10-07
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Last Modified: 2014-11-17
System environment:
Mac Pro: Mac OS X 10.9.5 Mavericks (as a server configured)
Specifications: External RAID system (via Fireware connected)
Client: Mavericks 10.9.5
no open directory

Hi guys,

I wanted to ask for help with Microsoft word. The problem is, when I open a file with word the hole system hangs.
This problem is quiet new. I do not know if this problem is related to the problems in the past.
We always had problems with ACL permissions. When I saved a word document on the server, sometimes File Permissions are simply ignored by the system. For example when I have read and write permissions to the Folder (lets call it: Folder A), and i save a word document to it. After a while I want to reopen the same file (which is located as I said in a folder where i have read and write permissions) I get an error message, that the file is write-protected. So that means I can't edit and delete the file which I have created. I hope you guys can help me.

Best regards

AINDER
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Question by:SGTA14
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Flora earned 500 total points
ID: 40401741
This problem generally occurs due to preferences files or sometimes even because of AutoRecovery feature of MS Word. Please check these options, if they work- http://support.microsoft.com/kb/2027586
 

I also suspect it may only be a problem with larger documents (>20MB), which also seems to be a common feature of documents that experience this problem.

 

So you can remember to never have finder open with a preview window or disable the quick preview feature for Word documents. One way to permanantly disable the preview for Word only is:


sudo mv /System/Library/QuickLook/Office.qlgenerator /System/Library/QuickLook/Office.qlgenerator.bak ; killall Finder


also check if your time machine is not locking the files

http://www.maclife.com/article/howtos/how_disable_os_x_lion_file_locking
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by:SGTA14
ID: 40447193
Thanks you very much for you help. To disable the preview for word was a wonderful idea. The problem has been massively improved, although it still occurs sporadically. But may be this is because the settings isn't applied to all clients.


Any way after we did this changes, we have another issue: (only sporadically)

If someone insert a Document to the file server, the Document isn't available for other users. (it's greyed out)
See the attached File and you will recognize that the modified Date (24 Januar 1984) is completely wrong. Interesting is the file owner can see the file as an normal file on the server. The owner can open, edit or save it without any problems. The same file on the server looks different when another  user tries to open it. (see Attachment) do not get confused! There are two different files and only one isn't working  "Präsentation Weihnachtstour 2014 2.1_fdef.pptx"


hope you have an idea

best regards
Anish
document-greyed-out.png
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LVL 6

Expert Comment

by:Flora
ID: 40447881
thank you for your message.

since this question is not related to the existing and it is a new problem the of file not being available for others. i suggest you open a new question for this problem.
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Author Comment

by:SGTA14
ID: 40448384
sure
ones again thanks for your help
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