Virtual Machine Keeps Deleting User Account

Good morning.  I have a Windows 7 virtual machine that keeps deleting a user account each day.  This machine is simply for running and administrating an Access 2010 database.  Each morning I have to go back into the user accounts and add the user.  The account is in AD.  Any thoughts would be greatly appreciated!

Thanks
TJ
tjswainAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joshua GrantomSenior Systems AdministratorCommented:
Sounds like there is a script or group policy that is deleting the user account. I would also make sure that you are not adding the user to the Guest local group, adding a user to guests will cause their profile to be deleted on logoff.
0
VB ITSSpecialist ConsultantCommented:
Is the VM rebooting on a daily basis? It may be worth checking the Snapshots settings in the Virtual Machine Settings area and ensuring it's not set to Revert to snapshot.
0
tjswainAuthor Commented:
Thanks for the comments.  Joshua, the user is in the Administrator group for that machine.  VB, it does not appear to be reverting to a snapshot.  I am sorry but I realize I left out a very crucial piece of info and for that I apologize.  It seems to be fine logging in using Remote Desktop but the issue is when I try to use Logmein.com.

Thanks!
TJ
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Joshua GrantomSenior Systems AdministratorCommented:
Using logmein to remote into a virtual machine? is that what you are referring to?
0
tjswainAuthor Commented:
Correct.  W
0
Joshua GrantomSenior Systems AdministratorCommented:
ok, You are saying the user is deleted, is the entire account including the user folder being deleted or are you referring to the user just being removed from the local administrators group?
0
VB ITSSpecialist ConsultantCommented:
Does the account get removed from the local Administrators group after logging out via LMI or after a reboot?
0
tjswainAuthor Commented:
I believe the user is just being removed from the local admin group.  This is a new problem so I am not sure about the entire account including folder being deleted.  Thanks for the help!
0
Joshua GrantomSenior Systems AdministratorCommented:
it sounds like you have a group or local policy that is being enforced and is removing the user
0
tjswainAuthor Commented:
VB, I just rebooted the VM and I was able to login via LMI.  But I can almost guarantee that tomorrow morning I will not be able to login via LMI.  Thanks!
0
tjswainAuthor Commented:
Thanks Joshua, I will go check GP and keep you posted.

Thanks
TJ
0
VB ITSSpecialist ConsultantCommented:
Yep, might be worth using rsop.msc and then drilling down to Computer Configuration > Windows Settings > Restricted Groups

If your Group Policies are anything like mine, it can be a bit of a pain to locate the culprit GP (if the GP is indeed the cause of the issue).
0
tjswainAuthor Commented:
There were no settings in the Restricted Group area.  Thanks!
0
VB ITSSpecialist ConsultantCommented:
What about in GP Preferences? Computer Cnfiguration > Preferences > Control Panel Settings > Local Users and Groups
0
tjswainAuthor Commented:
Nothing in the above settings either.  Do you think it could be something to do with Logmein?

Thanks!
TJ
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
VB ITSSpecialist ConsultantCommented:
Yeah that's definitely the next place I'd check. I'd need more detail though to properly troubleshoot this issue. Are you able to replicate this problem at will?
0
tjswainAuthor Commented:
I cannot recreate this issue at will (unfortunately).  I added the user login credentials within LMI and this morning it seemed to work fine.  I will continue to monitor for the next couple of days.

Thanks again for all the help!
TJ
0
VB ITSSpecialist ConsultantCommented:
No worries mate. Keep me posted.
0
tjswainAuthor Commented:
After adding the user credentials within LMI the issue has since been solved.  Thanks everyone for all of the input.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.