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Virtual Machine Keeps Deleting User Account

Posted on 2014-10-07
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Last Modified: 2016-06-14
Good morning.  I have a Windows 7 virtual machine that keeps deleting a user account each day.  This machine is simply for running and administrating an Access 2010 database.  Each morning I have to go back into the user accounts and add the user.  The account is in AD.  Any thoughts would be greatly appreciated!

Thanks
TJ
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Question by:tjswain
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Expert Comment

by:Joshua Grantom
ID: 40365948
Sounds like there is a script or group policy that is deleting the user account. I would also make sure that you are not adding the user to the Guest local group, adding a user to guests will cause their profile to be deleted on logoff.
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Expert Comment

by:VB ITS
ID: 40365970
Is the VM rebooting on a daily basis? It may be worth checking the Snapshots settings in the Virtual Machine Settings area and ensuring it's not set to Revert to snapshot.
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Author Comment

by:tjswain
ID: 40366002
Thanks for the comments.  Joshua, the user is in the Administrator group for that machine.  VB, it does not appear to be reverting to a snapshot.  I am sorry but I realize I left out a very crucial piece of info and for that I apologize.  It seems to be fine logging in using Remote Desktop but the issue is when I try to use Logmein.com.

Thanks!
TJ
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Expert Comment

by:Joshua Grantom
ID: 40366031
Using logmein to remote into a virtual machine? is that what you are referring to?
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Author Comment

by:tjswain
ID: 40366044
Correct.  W
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Expert Comment

by:Joshua Grantom
ID: 40366049
ok, You are saying the user is deleted, is the entire account including the user folder being deleted or are you referring to the user just being removed from the local administrators group?
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Expert Comment

by:VB ITS
ID: 40366054
Does the account get removed from the local Administrators group after logging out via LMI or after a reboot?
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Author Comment

by:tjswain
ID: 40366058
I believe the user is just being removed from the local admin group.  This is a new problem so I am not sure about the entire account including folder being deleted.  Thanks for the help!
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Expert Comment

by:Joshua Grantom
ID: 40366068
it sounds like you have a group or local policy that is being enforced and is removing the user
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Author Comment

by:tjswain
ID: 40366072
VB, I just rebooted the VM and I was able to login via LMI.  But I can almost guarantee that tomorrow morning I will not be able to login via LMI.  Thanks!
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Author Comment

by:tjswain
ID: 40366074
Thanks Joshua, I will go check GP and keep you posted.

Thanks
TJ
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Expert Comment

by:VB ITS
ID: 40366079
Yep, might be worth using rsop.msc and then drilling down to Computer Configuration > Windows Settings > Restricted Groups

If your Group Policies are anything like mine, it can be a bit of a pain to locate the culprit GP (if the GP is indeed the cause of the issue).
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Author Comment

by:tjswain
ID: 40366226
There were no settings in the Restricted Group area.  Thanks!
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Expert Comment

by:VB ITS
ID: 40366261
What about in GP Preferences? Computer Cnfiguration > Preferences > Control Panel Settings > Local Users and Groups
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tjswain earned 0 total points
ID: 40366660
Nothing in the above settings either.  Do you think it could be something to do with Logmein?

Thanks!
TJ
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Assisted Solution

by:VB ITS
VB ITS earned 500 total points
ID: 40367470
Yeah that's definitely the next place I'd check. I'd need more detail though to properly troubleshoot this issue. Are you able to replicate this problem at will?
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Author Comment

by:tjswain
ID: 40368396
I cannot recreate this issue at will (unfortunately).  I added the user login credentials within LMI and this morning it seemed to work fine.  I will continue to monitor for the next couple of days.

Thanks again for all the help!
TJ
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Expert Comment

by:VB ITS
ID: 40369555
No worries mate. Keep me posted.
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Assisted Solution

by:tjswain
tjswain earned 0 total points
ID: 40400116
After adding the user credentials within LMI the issue has since been solved.  Thanks everyone for all of the input.
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