We have started doing service level agreements about 2 years ago for customers.
i have been noticing that we are not making enough money or rather that we spend more time on the clients than what we get paid.
our model work on a per PC/laptop/server basis.
Example: we charge $150 per month to look after say 10 PC's on a network....fairly simple.
it includes all support except hardware failure.
i'm just not sure if this model works and if its the right way to do it.
what other ways/options are that i can use to make it more profitable and still be a win win situation.
your advice will be greatly appreciated