iPhone and 'greyed out' songs
Posted on 2014-10-07
I have a customer who recently upgraded to an iPhone 6. After setup, most of his songs that he purchased through iTunes downloaded to the phone automatically, or were downloadable by tapping the iCloud icon next to the song title. A few however are 'greyed out' and tapping does nothing.
I'm wondering why they are greyed out, and have no iCloud icon; I'm wondering if there is a way, on the iPhone, to determine what Apple ID was used to purchase the song in question - the client had three different Apple IDs in play at one point, and is confused on which one was in use.