Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Problem connecting to home network

Posted on 2014-10-07
5
Medium Priority
?
244 Views
Last Modified: 2014-10-08
Hi, I use Comcast for my TV and Wi-Fi.   I have three XP laptops and one Windows 7.  All was well up until yesterday when I took an XP to a computer shop to try and get an iPod to work.  When I got home found out that my wireless network no longer worked because he had tried to connect to his wireless network and I don't know what else he did to it.  He didn't fix my problem but did create a much bigger problem.

After several hours on the phone with Comcast, I finally got the Windows 7 running on the internet again however, I tried to set up the network connection on two of the Windows XP and the windows are different and I can't get either to work.  I'll start with Windows XP Professional Vs 2002, SP 3.

Wi-Fi Protected setup Wizard window
To connect the following devices to the network, enter the device password.  The password is either displayed or printed on the device.
Device ownership password - - - - - - - - - - - - - - - - -

When I try to type the information in this box, I hear a sound for every key that I type but nothing shows up on the window except numbers.  It's like it's telling me that that box is off limits.  What can be disabling the box?  Any help would be appreciated. Thanks
0
Comment
Question by:camtz
  • 3
  • 2
5 Comments
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40367456
"Wi-Fi Protected setup" only accepts a numerical PIN.  There should be a link in that window to use the WiFi password instead.  I ran into that on a Vista Laptop a couple of days ago.
0
 

Author Comment

by:camtz
ID: 40367579
Sorry but there is nothing on my window that would give me any options.  Comcast instructed me to use the number that is on the bottom of their router which is a combination of letters and numbers.  Do you think they would allow me to create my own password?
0
 
LVL 84

Accepted Solution

by:
Dave Baldwin earned 2000 total points
ID: 40367666
I just redid the password on my Comcast router which is why I'm familiar with what you're doing.  Which model do you have?  I have the SMCD3GNV and there is no PIN on it or anywhere in the set up pages.  

I think the WPS is probably an error because there is nothing to get it to work.  I have used that function on some NetGear equipment but there were buttons to push to activate it on their equipment.
0
 

Author Closing Comment

by:camtz
ID: 40367733
Finally figured it out.  Thanks for your input.  What happened is that the computer guy used a pre-installed network set up other than Windows.  Once I found it and tried to put my own password with letters and numbers, it took it just fine.
Thanks again
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40367759
You're welcome, glad to help.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Video by: ITPro.TV
In this episode Don builds upon the troubleshooting techniques by demonstrating how to properly monitor a vSphere deployment to detect problems before they occur. He begins the show using tools found within the vSphere suite as ends the show demonst…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question