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Problem connecting to home network

Posted on 2014-10-07
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Last Modified: 2014-10-08
Hi, I use Comcast for my TV and Wi-Fi.   I have three XP laptops and one Windows 7.  All was well up until yesterday when I took an XP to a computer shop to try and get an iPod to work.  When I got home found out that my wireless network no longer worked because he had tried to connect to his wireless network and I don't know what else he did to it.  He didn't fix my problem but did create a much bigger problem.

After several hours on the phone with Comcast, I finally got the Windows 7 running on the internet again however, I tried to set up the network connection on two of the Windows XP and the windows are different and I can't get either to work.  I'll start with Windows XP Professional Vs 2002, SP 3.

Wi-Fi Protected setup Wizard window
To connect the following devices to the network, enter the device password.  The password is either displayed or printed on the device.
Device ownership password - - - - - - - - - - - - - - - - -

When I try to type the information in this box, I hear a sound for every key that I type but nothing shows up on the window except numbers.  It's like it's telling me that that box is off limits.  What can be disabling the box?  Any help would be appreciated. Thanks
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Question by:camtz
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by:Dave Baldwin
ID: 40367456
"Wi-Fi Protected setup" only accepts a numerical PIN.  There should be a link in that window to use the WiFi password instead.  I ran into that on a Vista Laptop a couple of days ago.
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Author Comment

by:camtz
ID: 40367579
Sorry but there is nothing on my window that would give me any options.  Comcast instructed me to use the number that is on the bottom of their router which is a combination of letters and numbers.  Do you think they would allow me to create my own password?
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Dave Baldwin earned 500 total points
ID: 40367666
I just redid the password on my Comcast router which is why I'm familiar with what you're doing.  Which model do you have?  I have the SMCD3GNV and there is no PIN on it or anywhere in the set up pages.  

I think the WPS is probably an error because there is nothing to get it to work.  I have used that function on some NetGear equipment but there were buttons to push to activate it on their equipment.
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Author Closing Comment

by:camtz
ID: 40367733
Finally figured it out.  Thanks for your input.  What happened is that the computer guy used a pre-installed network set up other than Windows.  Once I found it and tried to put my own password with letters and numbers, it took it just fine.
Thanks again
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by:Dave Baldwin
ID: 40367759
You're welcome, glad to help.
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