Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Problem connecting to home network

Posted on 2014-10-07
5
Medium Priority
?
241 Views
Last Modified: 2014-10-08
Hi, I use Comcast for my TV and Wi-Fi.   I have three XP laptops and one Windows 7.  All was well up until yesterday when I took an XP to a computer shop to try and get an iPod to work.  When I got home found out that my wireless network no longer worked because he had tried to connect to his wireless network and I don't know what else he did to it.  He didn't fix my problem but did create a much bigger problem.

After several hours on the phone with Comcast, I finally got the Windows 7 running on the internet again however, I tried to set up the network connection on two of the Windows XP and the windows are different and I can't get either to work.  I'll start with Windows XP Professional Vs 2002, SP 3.

Wi-Fi Protected setup Wizard window
To connect the following devices to the network, enter the device password.  The password is either displayed or printed on the device.
Device ownership password - - - - - - - - - - - - - - - - -

When I try to type the information in this box, I hear a sound for every key that I type but nothing shows up on the window except numbers.  It's like it's telling me that that box is off limits.  What can be disabling the box?  Any help would be appreciated. Thanks
0
Comment
Question by:camtz
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40367456
"Wi-Fi Protected setup" only accepts a numerical PIN.  There should be a link in that window to use the WiFi password instead.  I ran into that on a Vista Laptop a couple of days ago.
0
 

Author Comment

by:camtz
ID: 40367579
Sorry but there is nothing on my window that would give me any options.  Comcast instructed me to use the number that is on the bottom of their router which is a combination of letters and numbers.  Do you think they would allow me to create my own password?
0
 
LVL 84

Accepted Solution

by:
Dave Baldwin earned 2000 total points
ID: 40367666
I just redid the password on my Comcast router which is why I'm familiar with what you're doing.  Which model do you have?  I have the SMCD3GNV and there is no PIN on it or anywhere in the set up pages.  

I think the WPS is probably an error because there is nothing to get it to work.  I have used that function on some NetGear equipment but there were buttons to push to activate it on their equipment.
0
 

Author Closing Comment

by:camtz
ID: 40367733
Finally figured it out.  Thanks for your input.  What happened is that the computer guy used a pre-installed network set up other than Windows.  Once I found it and tried to put my own password with letters and numbers, it took it just fine.
Thanks again
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40367759
You're welcome, glad to help.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel utilizes a 3 tier structure that provides functionality for administrators, rese…
We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question